Cloud & Smarter Infrastructure Archives (formerly Tivoli Beat)
July 2013 Detect, Resolve, and Even Predict SAP Performance Issues Organizational managers of SAP applications confront challenging questions every day that demand answers. In order to engage the best performance of SAP applications, it is important to implement comprehensive, effective management of the surrounding IT infrastructure. IBM’s SmartCloud Application Performance Management provides an excellent management tool for SAP applications executing in a private cloud. This offering provides five different forms of insight relating to application performance including discovery, end-user performance, transaction tracing, diagnostics, and analytics. Additionally, these capabilities are not just for SAP applications, but can be applied to any applications running in a private cloud. Read more about how this extremely versatile solution can drive your organization’s performance and uptime! July 2013 Boost Security via Smartphone Container Management For many organizations today, the Bring Your Own Device (BYOD) revolution has been a mixed bag of blessings. Although both team members and organizations certainly benefit from the constant connectivity to company resources, this activity adds a layer of potential IT ramifications if the device is lost or misplaced. Fortunately, developers have taken these situations into account. IBM Endpoint Manager now offers an attractive solution to this potential problem by integrating with Enterproid’s Divide offering. By using Divide, a team member who wants the best of both worlds with their smart phone can actually get it. Separate containers are created on the phone for both work and home life, and each container can be managed separately. While the organization’s IT team does not have access to the personal container, it does have the ability to shut down the work container in the case of a lost device. Learn how your organization can benefit from the BYOD revolution by integrating Divide into Endpoint Manager. July 2013 How IBM Drives DevOps into the Cloud Software-driven innovation is increasingly seen as the golden brick road to business success. Skillfully implemented DevOps concepts can empower organizations to obtain greater business value from virtually any software they create, yielding lower costs, reduced risks, and higher market share and revenues. The strategy is to eliminate or reduce the array of delays historically associated with software development and deployment, which often yield new build cycle times of a year or more. The goal is to provide continuous delivery, involving faster application deployment cycles and ongoing monitoring of service quality. Discover how IBM Cloud and Smarter Infrastructure solutions can accelerate rollout and enhance service management in your organization. June 2013 The Hidden Gold Mine: Data Log Analysis for IT Troubleshooting IT professionals rely on a triad of analytics including metrics, alerts, and logs, in order to resolve performance shortfalls or outages. Of these three tools, logs are by far the most untapped resource for troubleshooting purposes. The IBM SmartCloud Analytics family of solutions offers Log Analysis, which can be used to seek out, discover, and report technical issues much more quickly than a team of IT professionals could achieve alone. The analysis is feature-rich, extensible through customization, and is able to deliver the same kind of tailored insight of a human expert, if not better. This solution is smart, automated, and capable of scaling to any necessary level. Find out how your organization can attain the benefits of expert log analysis today! June 2013 Let Big Blue Give Your Organization a Boost The IBM Client Reference Program is ultimately a library of success stories from organizations that have deployed IBM’s service solutions. Included in these are stories where challenges are overcome, problems are solved, and in the end, the organization succeeds by saving both time and money. The program is highly flexible, allowing clients to present their reference through multiple media channels, including presentations, case studies, and video testimonials. Dow Chemical, Unum, and US Foods are only a handful of the names you will recognize that are participating in the program and sharing their stories of success. Join the Client Reference Program and learn how your organization can share its own success story! June 2013 Innovative Software Pays Off Software-driven innovation is a great way for your organization to stand out in this challenging business environment. Developing software in-house from the start allows companies to fulfill specific goals and strategies, while optimizing resources and utilizing their current infrastructure. Once deployed, however, performance and other feature-related issues may arise causing the development team to pull the software from production systems for analysis and resolution. In order to save time during the review process, IBM has introduced Application Performance Diagnostics Lite, which provides intuitive, lightweight, and very powerful ways to assess new applications, in as much or as little detail as required to resolve problems that are uncovered. Learn how this intuitive, comprehensive assessment of in-development WebSphere applications can benefit your organization. June 2013 Targeting the Mid-Market: APM for VMware Last year, IBM launched SmartCloud Application Performance Management to help organizations to detect, trace, isolate, resolve, and even predict the cause of application performance issues in cloud environments. However, such a complete range of features may be more than what’s needed for small to mid-market organizations. As a result, IBM recently introduced SmartCloud Application Performance Management Entry Edition – VM Image, a lightweight, easy-to-deploy application management solution for small to mid-market organizations running VMware environments. This solution can integrate with the existing infrastructure almost immediately, requiring very little management of its own. Discover how you can monitor and manage your organization’s application delivery infrastructure with ease and convenience. May 2013 Stay Ahead at Innovate 2013 Join an exciting cast of technical leaders, including Apple co-founder Steve Wozniak, The Lean Startup author Eric Ries, and TV producer and tech host Katie Linendoll, during Innovate 2013. IBM’s Technical summit, held in Orlando from June 2 to June 6, will include over 450 outcome-driven sessions, a cutting-edge Expo, labs, certifications and evening entertainment including a night at Disney's Animal Kingdom. Stay ahead of the major trends revolutionizing system and software delivery across the DevOps lifecycle: Cloud, Mobile, Social, Big Data, Smarter products, Agility, and Analytics. Learn how to rapidly shift team dynamics, increase customer demand, and stay ahead of the competition. You don’t want to miss this five-day event, promising to be THE technical education event of the year for software and product practitioners! May 2013 Premier Event for Storage and IT Optimization Solutions Don’t miss IBM’s Edge2013 event – the premier event addressing not just storage but also IT optimization solutions such as cloud, smart analytics and big data, business continuity, and much more! This year’s event features more than 350 sessions, almost 100 hands-on labs spanning 16 tracks, and networking opportunities with current IBM customers who can provide direct experience leveraging IBM’s solutions. In addition, Managed Service Providers can hear about next-generation storage and systems at the MSP Summit, and sales professionals can benefit from a three-day sales bootcamp. Technical certification is also available at half the regular price. Attend Edge2013 and learn more about IBM’s new PureSystems offerings, the Tivoli Storage Manager platform, and other market-leading technologies! Register today! May 2013 Backup Infrastructure Centralized and Simplified As IT continues to quickly evolve, organizations must determine a way to empower users with intuitive front-end interfaces. Backup and archiving are historically very expensive, where labor alone makes up nearly 40% of the total cost. IBM has recently announced an open beta solution which empowers front-end users to easily understand the total backup infrastructure with visually appealing and easy-to-understand graphics. IBM Tivoli Storage Manager (TSM) Operations Center offers the next generation in backup administration with new graphics and integrated automation features. And its web-based GUI makes backup administration convenient with the ability to manage that task from any device, any time, and from anywhere. Read how you can increase overall productivity by simplifying backup, restoration, and archiving at your organization. May 2013 Targeting the Mid-Market: APM for VMware Last year, IBM launched SmartCloud Application Performance Management to help organizations to detect, trace, isolate, resolve, and even predict the cause of application performance issues in cloud environments. However, such a complete range of features may be more than what’s needed for small to mid-market organizations. As a result, IBM recently introduced SmartCloud Application Performance Management Entry Edition – VM Image, a lightweight, easy-to-deploy application management solution for small to mid-market organizations running VMware environments. This solution can integrate with the existing infrastructure almost immediately, requiring very little management of its own. Find out how you can monitor and manage your organization’s application delivery infrastructure with ease and convenience. April 2013 Leverage Change for Highest Value Change isn’t the only constant in business today; the pace of that change is accelerating. The faster your organization can adapt and respond to market changes, the more competitive it will be. But what type of infrastructure is needed to accomplish that? Here, too, change is constant. Impact 2013, held in Las Vegas from April 28 to May 2, brings together business and IT leaders to learn about the latest insights and solutions that can drive positive change within their organizations. Find out about new technologies and their potential impact, meet and interact with professional peers and industry experts, learn about new offerings and announcements from IBM, and gain insight from real-world case studies using cloud technology, smart mobile devices, and more. Attend Impact 2013 and let the knowledge gained from the many educational sessions help you harness change at your organization for the highest value. Register today! April 2013 Waiter, I'll Need A Workplace For Two Organizations are re-thinking their approach to facilities and workplace management. Common challenges include the increasing popularity of telecommuting, rule changes in building lease accounting, and growing emphasis on business Return on Assets. IBM TRIRIGA solutions, a leading provider of integrated workplace management solutions, can help implement new strategies to manage these challenges by allowing organizations to gain new insights into specific areas of real estate and building management. An optimized workplace reservation system is just one useful benefit, one that could allow for telecommuting on a larger scale, and cut building maintenance costs as well. Read how IBM TRIRIGA solutions can help you optimize workplace management for your organization. April 2013 Unify and Optimize Cloud-Based Service Management Last year’s launch of IBM SmartCloud Control Desk provided a unified platform for centralizing service management in the cloud. This year IBM added compelling new capabilities that leverage the existing feature set and even better fulfill the requirements of organizations today. In this latest version endpoint management capabilities are seamlessly integrated so, via a service catalog, users can easily and quickly request the specific software they need to be added to their endpoints. At the same time, the organization is kept informed of all the ramifications of the addition. SmartCloud Control Desk tracks licenses so software is only deployed if an owned copy is available. In addition, the offering provides enhanced technical troubleshooting. Learn how SmartCloud Control Desk can unify and optimize service management at your organization. April 2013 Enhance and Extend Private Cloud Monitoring Capabilities To generate the highest ROI from a cloud, an organization needs continual, accurate visibility into how well the cloud is achieving business goals, as well as the granular, detailed information needed to remediate technical issues. IBM SmartCloud Monitoring – a foundational cloud monitoring solution – provides just that. And now this expanded solution offers not just more insight, but it also applies to more platforms – enabling IT to manage a wider variety of hardware and virtualization environments with a single tool. Instead of being locked into a single hypervisor, the organization can choose whichever combination of hypervisors it deems best for its own needs. It can also consolidate more workloads into the cloud, managing them as a single logical entity instead of separately based on hypervisor platform. Discover how SmartCloud Monitoring can help you get the highest business value from your cloud. March 2013 A Bonanza of Cloud Announcements To provide the greatest benefit to organizations, clouds should be more than simple engines for creating and spinning up new virtual servers and allocating resources such as processing power and storage. Instead, they should be embedded with analytical intelligence, predictive capabilities, and next-generation security intelligence. At Pulse 2013 held in March, IBM introduced a suite of new SmartCloud solutions that offer just that – spanning monitoring, control desk, and service orchestration domains. Also at Pulse, IBM announced a broad range of security intelligence enhancements for all cloud delivery models (public, private, and hybrid), and covering the gamut of security domains, from identity protection in accessing cloud-based services to data and application protection of several kinds to threat protection. Read about these exciting announcements and more from Pulse 2013. March 2013 Automate Server Processes from the Endpoint Management Console IT is constantly becoming more efficient, automating commonly utilized processes such as server provisioning. As a result, servers are updated more efficiently, accelerating service delivery. IBM Endpoint Manager for Server Automation bolsters IBM’s existing automated capabilities for lifecycle management, security and compliance, and patch management. Via a centralized console, the solution manages all types of endpoints, including both physical and virtual servers, throughout their lifecycles, and includes a library of thousands of scripts to fulfill common as well as complex server tasks, thus creating a more agile and cost-efficient IT infrastructure. Learn how IBM Endpoint Manager for Server Automation can automate and carry out complex server tasks for incredible value at your organization. March 2013 Sharpen Your IT Optimization Skills This year’s focus at Edge2013, to be held in Las Vegas from June 10-14, is expanded beyond Storage to also include IT Optimization – the direct relationship between IT performance and business success. As in prior years, the 2013 event involves three offerings: (1) Executive Edge, a 2.5-day event for IT executives and leaders focusing on discovering new innovations for managing growth, accelerating cloud, unlocking the insights of big data, and securing critical information processes; (2) Winning Edge, a 3-day sales training boot camp available exclusively to IBM System Storage and System x Specialty and Specialty Elite Business Partner sales professionals; and (3) Technical Edge, offering more than 350 sessions exploring, among other topics, cloud computing, big data and smart analytics, and the business results that can emerge from IT optimization. Find out more about the trending IT and business leadership topics covered, the hands-on labs and demos offered, and the networking opportunities available at Edge2013. Register today! March 2013 Accelerating IT Agility: Lessons from the World Wide Web As IT architectures become increasingly dynamic and automated, interoperability is more critical than ever, though methods to achieve it are limited. Lately, organizations have been pursuing a better idea: linked data to create interoperability that works across all domains. OSLC (Open Services for Lifecycle Collaboration), an initiative of which IBM was a founding member, aims to make any IT solution interoperable, using Web-like schemes and technologies. Since this method can also work for service delivery and service management, IBM is adding this functionality to its service management portfolio with Jazz for Service Management, an open and shared set of integration services. Learn how your IT operations can benefit from OSLC and Jazz for Service Management. February 2013 Turning the Spotlight on Smarter Infrastructure Pulse 2013 is the perfect opportunity for you to get up to speed on the rapidly changing field of infrastructure management. Among the topics you can hear about at Pulse are the increasing scope of infrastructure management, energy efficiency, and business processes to reduce risks and costs. And you can configure your Pulse experience to your organization’s goals, with nine tracks targeting different aspects of infrastructure management. Pulse is not just about the theory, but the actual experiences of other organizations that have faced similar challenges as yours, and found that IBM solutions have helped. You’ll benefit from IBM clients who will be on hand to present their stories, and you can choose to attend the ones that are most relevant. Learn more about the many learning and networking opportunities available at Pulse 2013. February 2013 Leverage Smart Devices for More Business Value The popularity of smartphones and tablets with consumers has led to swift adoption of these devices for business purposes, often on an informal, ad hoc basis by the workforce. But for the enterprise, especially in the area of security, a more formal implementation process would lead to better results. Pulse 2013 offers an entire stream devoted to the mobile enterprise that focuses on solutions that enable organizations to leverage mobile platforms more securely, efficiently, and cost-effectively. From creating mobile applications in-house to accessing cloud-based services via mobile platforms to managing those applications and the mobile devices themselves, IBM Mobile Foundation helps organizations get more value from their mobile platforms. Find out how your organization can leverage its mobile platform with more security and less risk. February 2013 Service Providers Get the Red Carpet Treatment According to a recent IBM study, 76 percent of European and US consumers cited “poor user experience” as the number one reason to switch providers. Faced with high user dissatisfaction and new opportunities available through technological advances such as cloud computing, communications service providers (CSPs) will really benefit from the Service Provider Solutions at Pulse 2013—and entire stream of industry-specific information and insight devoted to CSPs. The stream consists of two tracks: (1) service assurance/network management (17 sessions), and (2) managed service provider cloud solutions (14 sessions). In addition, Pulse 2013 offers technical demos, networking opportunities, and an IDC expert analyst who will discuss key industry drivers in an open Business Leadership Forum. Don’t miss Pulse 2013. Register today! February 2013 Get Smarter About Security Intelligence The possible consequences of a data breach have never been more daunting for organizations, yet as they increasingly take advantage of new technologies such as cloud and mobile, they also face more complexities from a security standpoint. Pulse 2013 offers an entire stream devoted to Security Intelligence with more than 60 sessions that provide information to help you develop a smarter, more proactive security strategy. With tracks focusing on security trends, identity and access management, emerging threats, and data security and protection, Pulse 2013 offers attendees the opportunity to choose exactly the information you need, then return to their organizations well positioned to drive positive change. Security challenges are at an all-time high. How well prepared is your organization to meet them? January 2013 Service Management for Dummies Service management is not just a new way of understanding IT services; it's also a way of improving them to deliver a better outcome, for both organizations and their customers. That's why the best-regarded, most influential framework of IT best practices, ITIL, was updated recently, specifically with a service management perspective in mind. Anyone who wants to learn more about IT service management will benefit from Service Management for Dummies, written by Judith Hurwitz with help from IBM experts. This book, now in its second edition, is far from an IBM sales pitch, though. It simply brings the reader up to speed on the topic without a single reference to the IBM Tivoli service management portfolio. Download this free book in PDF format today and learn if your organization is doing all it can to improve the customer’s experience. January 2013 Tracking Software: An Accurate Count for a Superior Outcome Staying on top of an organization’s software deployment is not an easy task given the fact that many organizations deploy new copies of software based on ad hoc needs, rather than via a governed plan. Such organizations also track those deployments in a similarly ad hoc way—manually managed spreadsheets, perhaps, that are rarely updated and rarely accurate. Such a method does little to control wasted resources or manage compliance of federal copyright law. IBM Endpoint Manager for Software Use Analysis is an advanced solution that delivers comprehensive, granular insight into software deployment—down to the version number—for every endpoint in the complete IT infrastructure. Read more about Endpoint Manager’s best-in-class features and benefits that span the complete software lifecycle. January 2013 High IQ, Getting Higher If you consider how well cloud computing capabilities map to emerging business needs—rolling out new services faster, increasing agility, simplifying (or automating) management, among others—it's surprising clouds haven't been adopted even faster than they have. The IBM SmartCloud Foundation family makes the transition to cloud even easier by offering a soup-to-nuts range of cloud capabilities that can be combined to integrate smoothly with an organization's current infrastructure, strategies, and perceived needs. And SmartCloud solutions can also be deployed over time, so an organization can roll out fundamental cloud capabilities first, adding more advanced and specialized capabilities later. Learn how the SmartCloud Foundation can empower your business to create more value, using fewer resources, in less time. January 2013 New Infrastructure? No Problem! In just the last five years at many organizations, the relatively simple paradigm of desktops/notebooks accessing single-application servers has given way to a far more diverse arrangement, in which the desktops/notebooks mix with smart mobile devices (like phones and tablets), and the servers are now virtualized (and increasingly deployed in private clouds). As a result, endpoint management has become more complex. IBM's portfolio of endpoint management solutions is not just up-to-the-minute and comprehensive, but integrated. So over time, you can add solutions to match your growing infrastructure, and be sure they'll combine to achieve the functionality you need. Read how IBM solutions can automate private clouds, secure mobile devices, and manage virtual desktops as your infrastructure changes. December 2012 Unified Network Management Estimates are that eight zettabytes of digital content will be created by 2015. And it’s a safe bet that people will need continuous access to that content, anywhere they go, using any device, for both consumer and business purposes. And if their connections fail, even for a short period of time, the consequences can be tremendous. But maximizing network availability and performance is getting more and more difficult given the increase of high-volume data types such as video and audio, the increasing number of device types accessing data, and the growing disparity of network management tools. For these reasons, network management must become more unified. Discover how IBM Netcool Network Management helps you maximize the uptime and performance of your network, end to end. December 2012 Building a Smarter Cloud: Automatic Security Assessment and Provisioning The benefits of cloud computing are being realized more and more, but for some organizations, the lingering concern with cloud architectures is still security. With increasingly sophisticated malware, hackers and criminal organizations, and abuse from internal team members with special access privileges, it’s no wonder that concern is so common. Patch management that supports all the operating systems and hardware platforms that comprise the cloud becomes a key component in meeting the security challenge. IBM SmartCloud Patch Management is an elegant solution that enhances cloud security through continuous compliance and fast, accurate patch provisioning. Find out how you can leverage the benefits of cloud architectures with greater confidence and advanced security. December 2012 Link IT Development and Operations in the Cloud Organizations are increasingly pursuing custom software development in-house; however, many are falling short of their goals because of the way the software lifecycle spans two separate groups – the development team (creating the software) and the operations team (overseeing the production environment in which that software runs). Too often, these groups work independently, i.e., once development completes a build, they “throw it over the wall” into operations, which may result in delays and increased labor costs if the build has technical issues once deployed. Linking these teams and sharing information across their tools is a logical solution to the problem. Learn how IBM’s integration of its development and operations solutions—the IBM Rational and IBM Tivoli portfolios—helps organizations get better software, faster. December 2012 A One-Stop Shop for Technical Info IT managers have far too little time for problem-solving. That’s why many IT solution providers have revamped their support programs to deliver not only faster, more comprehensive, and more accurate support, but also more proactive support in an effort to prevent many problems from happening in the first place. The IBM Support Portal is just such a program. This unified, centralized repository of information on all IBM products—both software and hardware—is a one-stop shop for crucial technical fixes, diagnostic tools, integration possibilities, common deployment issues, and many other relevant topics. And for those who take a little time and register on the site, the portal offers a more personalized service that considers their own infrastructures and problem history. Use your time more wisely. See what the IBM Support Portal can do for you! November 2012 Don’t Suffer From Insecurity: Get the Latest Trend and Risk Report Staying on top of the ever-changing IT security domain is a difficult task. That’s why the IBM X-Force Trend and Risk Reports—released twice each year—are so compelling. These reports offer not only detailed, quantified analysis of how attacks and attackers have evolved over the last six months, but also guidance on how organizations should respond. In addition this insight informs IBM’s own security solutions and services. Don’t wait! Download the latest report—providing industry-leading insight on emerging security threats, best practices, specific vulnerabilities, and other related topics—at no cost. November 2012 IBM Tivoli Ranked #1 in Service Assurance by Analyst Strong competition among today’s communications service providers (CSPs) and growing customer expectations for availability and performance have spurred CSP investment in service assurance solutions. This year, industry analyst Analysys Mason acknowledged IBM’s leadership in service assurance, recognizing the company’s proven success at forming partnerships with the major infrastructure suppliers, integrating diverse technologies to form a cohesive service assurance solution, and helping CSPs to consolidate and simplify overall management via the Netcool portfolio. Learn more about the Analysys Mason report and how Netcool is helping CSPs deliver improved customer satisfaction while reducing operational risks and costs. November 2012 Get Faster, More Agile IT at Lower Annual Costs As a Tivoli Beat subscriber, you likely have a significant investment in Tivoli solutions. But are you keeping those solutions current, thereby achieving the best possible return on your investment? The best way to do that is through the Tivoli Subscription and Support program. It’s as simple as subscribing to Tivoli solutions. When new releases come out, IT is notified immediately and given the opportunity to download and deploy the releases the same day. Priced at a flat annual subscription rate, the service covers all upgrades released for a full year, so the more upgrades there are, the lower your costs will be. Take advantage of new Tivoli features and functions, new integrations, bug fixes and security enhancements the same day they’re released, and lower your costs and risks. November 2012 Optimized Private Clouds From the Ground Up Enterprises should not think of the cloud as a fixed architecture, but instead as an evolving one whose evolution happens in logical stages, at times chosen by the organization to meet the changing needs of the organization. At the same time, the enterprise needs a cloud-ready system that offers top-tier security, performance, uptime, and scalability. Toward that end, Tivoli SmartCloud solutions are built on open standards for maximum interoperability and integration across the entire portfolio so they can be deployed and combined to match organizational needs—and ultimately, to deliver the best value over time. Find out more about how Tivoli solutions help to minimize management complexity and maximize business agility. October 2012 Get Into the Spotlight at Pulse 2013 Every year, IBM’s Pulse event is the blockbuster service management showcase of the year. And 2013 will be no exception. Pulse 2013, to be held from March 3–6 at the MGM Grand Hotel in Las Vegas, offers a rich opportunity to network with—and learn from—industry experts, analysts, and professional peers. Early bird registration has already begun, offering a $500 discount to those who register before December 12. But have you considered speaking at the event and discussing how IBM solutions have helped your organization overcome its challenges? If you’re chosen to speak, you’ll receive a free full conference pass to Pulse 2013. You’ll also gain access to the Client Speaker VIP Lounge, and your organization will be included in the Program Guide and SmartSite. Don’t miss out. Learn how you can get a free conference pass to Pulse 2013. October 2012 Are You Ready for BYOD? The reality is…employees are already using their own smart mobile devices to access business services. For IT then, the question is not “Should we do anything about BYOD?” Instead, IT needs to ask, “How can we manage this situation for the best possible outcome?” To best address this question, IT needs to look at it from the standpoint of both the organization and the individual employee. New policies will need to be written and enforced. Decisions surrounding security will need to be applied, managed, and improved over time. Employees will need to be educated on company policy, and the projected impact on the network will need to be considered. Learn how the IBM Endpoint Manager family can help you manage BYOD by decreasing complexity and operating costs. October 2012 Understand Customers and Reap the Rewards The market for communications service providers (CSPs) is hot and getting hotter—and more competitive—by the day. To be successful, they need to be able to understand their customers’ needs, quantify them, and fulfill them as completely, quickly, and accurately as possible—all while keeping costs of operations under control and dialing up revenue through strategic innovation. A new offering now available to CSPs is IBM Netcool Network Analytics—a centralized platform of customer experience analysis that CSPs can use to better understand customer context, track and quantify the success of services and strategies, and over time, align what they do as closely as possible to what their customers actually want. Discover how this solution can help CSPs reduce customer churn, increase efficiencies, reduce costs, and increase revenue. October 2012 Realize Tremendous Cost Savings via Optimized Endpoint Management A recent Forrester Research study based on real-world experience found that IBM Endpoint Manager’s diverse range of capabilities and unified, policy-driven design were able to yield 127% ROI over a nine-month payback period for the organization. In today’s turbulent and uncertain economy, that kind of performance appeals to not just IT managers, but also CIOs and CFOs. Prior to utilizing Endpoint Manager, the organization used different tools for different platforms serving different tasks—and some of the tasks weren’t performed by automated technology, but by specific IT team members instead. See how Forrester breaks out the organization’s cost savings—totaling over $4.7 million—and consider how your organization can benefit from Endpoint Manager. September 2012 Securing Your Cloud via Continuous Compliance Security issues often stand in the way of cloud deployment. While a cloud’s underlying resources and hardware are shared, it is critical to ensure that data, applications, and services are not shared. That's especially true since clouds are accessed by an increasingly diverse range of endpoints. In addition, new virtual servers need to be secured despite new security vulnerabilities, threats, and patches introduced every week. For the cloud to deliver the highest business value, IT must orchestrate and secure the cloud’s virtual servers in an automated, consistent, and cost-efficient way. IBM Endpoint Manager, a centralized solution that can manage up to 250,000 different endpoints, automatically tracks the security status and configuration of the cloud’s virtual servers—from cradle to grave. With such real-time information, IT can maintain “continuous compliance”—experiencing very little lag time in executing necessary security changes. Discover how you can keep your organization’s cloud deployments in “continuous compliance.” September 2012 Business Without Limits Comes to You IT managers on the lookout for a fast, easy way to get up to speed on front-running technologies and business strategies know the value of attending industry events where they can hear about some of today’s hottest, most compelling topics and technologies in detail. Business Without Limits fits the bill. The events, held in either a full business day or half a day, are being offered over the rest of 2012 in major cities through Asia, Europe, and the Americas. While topics will vary from site to site, the events will cover such topics as Cloud Computing, Mobile Devices, Smarter Physical Infrastructures, and Security and Compliance. Don’t miss out on an opportunity to network with peers and learn more about these topics at a location near you. Find out the details on when and where each event will take place. September 2012 More Value, Faster By Taking Advantage of Enhanced Support Change is constant in IT—new technologies, new ways of doing business, complex infrastructures to manage. How easy is it to integrate new solutions into a complex IT infrastructure? How long will it take, and how seamless will the job be when it's finished? Will new sites coming online benefit from these solutions as well? Answering questions like these will rely on more than outstanding technology. It will also require human talent, to realize the full potential of IT solutions both now and going forward. The IBM Software Accelerated Value Program is one way IBM customers can navigate change and deliver more business value in less time. The program offers industry-leading, multifaceted support for every IBM software solution—spanning IBM’s Tivoli, Rational, Lotus, and WebSphere product lines—to help you maximize your IT return on investment—quickly. Learn how you can participate in the program, focusing on the software capabilities you deem most mission-critical. September 2012 Endpoint Management ROI: One Solution Pays Many Dividends The increasing number and diversity of endpoints in organizations today is a growing challenge for IT. Part of that challenge is keeping endpoints in compliance with both organizational goals and government regulations, reducing the frequency and business impact of malware infections and other security threats, and reducing energy costs without affecting productivity or performance goals. IBM Endpoint Manager does all that via a single intelligent agent deployed on all endpoints, and a server that supports up to 250,000 of them. Read how organizations that have deployed Endpoint Manager—such as SunTrust Banks, Concord Hospital, and Chichester School District, among others—have achieved faster patch management, improved compliance rates, decreased security incidents, and many more benefits. August 2012 Fulfilling the Promise of Smarter Cities As city service requirements, population sizes, and asset groups have grown, city budgets have typically remained flat or fallen. “Doing more with less” has become a common theme in the public sector. One key strategy for cities is implementing a new approach to managing assets—from public transportation to public utilities to public buildings. The root idea is to collect asset information centrally, in a shared repository, and then analyze it and leverage it in many ways, for many purposes—always with a view toward driving up value for citizens while driving down costs and complexities. Learn how the IBM Maximo asset management solution family addresses public sector challenges and helps cities become smarter by optimizing asset performance. August 2012 Healing Healthcare Through Better Medical Asset Management For healthcare organizations with diverse assets—in domains ranging from clinical evaluation to imaging to emergency response to facilities—maintaining assets comprehensively, centrally, and cost-efficiently affects not only business value and customer satisfaction, it can be a matter of life and death. Unfortunately, for many of these organizations, assets in separate domains are managed separately, resulting in increased costs, greater management complexity, diminished agility, and even worse, lower quality of care over time. Discover how IBM Maximo takes a holistic, integrated, and optimized approach to asset management—designed specifically in a healthcare context—to provide the best value for healthcare organizations. August 2012 Minimize Data Loss Via Transparent, Unified Endpoint Protection Keeping mission-critical data secure is becoming a greater challenge by the day due to such factors as the prevalence of smarter, more multifaceted malware, the use of removable storage, and the vulnerability of e-mail and websites, to name a few. Organizations looking to minimize data loss need a centralized approach, given the number and diversity of both endpoints and job roles. One powerful solution is IBM Tivoli Endpoint Manager for Core Protection, designed to secure endpoints and minimize data loss in a centralized, policy-driven manner. It offers special task-based, data-based, and file-based data loss prevention capabilities, as well as granular control to protect against risky e-mail, Web sites, removable storage, and user behavior. Read how you can minimize data loss at your organization, while maintaining flexibility to stay ahead of a constantly evolving array of security threats. July 2012 High-IQ Asset Management: IBM Adds New Intelligence to Transportation The world we live in depends on a complex web of transportation systems and assets of many kinds, utilized in many ways. Collecting and analyzing information about those assets helps organizations maintain them better, leverage them to accomplish more, and replace them less frequently. IBM Maximo for Transportation pulls asset information into a shared repository and then, through a unified business process engine, enables organizations to use that information to improve the reliability and utility of vehicles, reduce vehicle maintenance costs, extend the lifespan of vehicles, and orchestrate the complete lifecycle of entire fleets. Learn how IBM Maximo for Transportation can empower a more proactive asset management strategy for your organization. July 2012 How IBM Tivoli Optimizes Outsourced IT Managed services have become a more attractive option for organizations in recent years, due to not only the turbulent business climate, but also advances in IT infrastructure such as cloud and mobile technologies. Outsourcing certain operations services to a third party enables organizations to focus on their core competencies. The IBM Tivoli portfolio is a first-rate service management solution that managed service organizations can use to support a diverse range of services—from completely outsourced data centers to telecomm-grade service assurance to managed service desks to data protection and storage management. Read about the Tivoli portfolio of products and see how they can help you deliver, manage, and monetize services to your clients much more effectively. July 2012 Simplify Baseline Security Auditing and Compliance with IBM Tivoli The number and nature of endpoints that organizations must manage continue to grow at a rapid pace. As a result, the need for comprehensive, flexible, and adaptive endpoint security has gone from “major” to “critical.” Via IBM Endpoint Manager, organizations can access security baselines from a library of over 5,000 best practice compliance settings that are included, out of the box, and tailor them to meet their own requirements. Then the Endpoint Manager intelligent agent evaluates each endpoint relative to the security baseline and, in many cases, corrects or remediates the condition to bring the endpoint into compliance. Information coming from all the endpoints is displayed via a centralized, intuitive management console. Discover how IBM Endpoint Manager simplifies even the largest, most diverse, and most distributed endpoint infrastructures. June 2012 Get Remote Endpoint Management for Rapid, Collaborative Problem-Solving For today’s enterprise organizations, managing tens of thousands (or even hundreds of thousands) of user endpoints is a daunting task. The ability to diagnose and resolve issues remotely is a must for time-challenged IT staff. IBM Tivoli Endpoint Management provides centralized support for remote diagnosis and troubleshooting. The solution’s latest version applies to both Linux and Windows, incorporates remote management capabilities into a single console, and can be configured to acknowledge a tiered IT support group so more complex issues can be escalated to more experienced staffers. The solution also allows you to set access privileges for your IT support team based on knowledge levels and skill sets. Find out how Tivoli Endpoint Management helps you quickly resolve endpoint issues and increase both end-user and IT productivity. June 2012 Take Your Storage into the Cloud In organizations today, data volumes are rapidly growing, insights from smarter analytics are driving more business strategies, and cloud computing is gaining momentum. More than ever, IT needs a centralized way to handle both diverse storage tasks and diverse IT architectures. Discover how the IBM Tivoli service management portfolio’s storage management and backup/recovery solutions leverage smart features, open standards, and proven best practices to help organizations get their arms around the complete storage challenge. From managing unified backup and recovery to improving storage infrastructure optimization to reducing your data storage footprint and more, discover how the IBM Tivoli service management portfolio can help you protect your data and realize better business outcomes. June 2012 The IBM Tivoli User Community Site v2.0: Refreshed and Open For Business The Tivoli User Community website has been a shared, open forum for all kinds of Tivoli topics, but recent site updates — including the addition of wikis, blogs, webinars, white papers, podcasts, and online certification clinics — have made the site an even more valuable resource for the global user community. The site now hosts more than 170 local and virtual user groups, from 29 countries around the world, and 26,000 members. Learn about new topics, new technologies, and new business practices from experts and members contributing their own insights. To see for yourself what the updated site has to offer, attend one of the weekly training sessions and maximize your total user experience. May 2012 IBM Edge2012: Expect More From Your Storage IBM Edge2012, to be held June 4-8 in Orlando, will be a blockbuster showcase of the latest insights, solutions, and best practices in storage. Edge2012 combines three events in one—Technical Edge (a 4.5-day event on storage technology itself, including demos, labs, technical certifications, and more), Executive Edge (a 2-day event where business and IT leaders focus on big data analysis and the value of the insights it can offer), and Winning Edge (a 3-day storage boot camp for IBM System Storage Specialty Business Partners covering market trends, competitive insights, and IBM solution positioning). Learn how your organization can benefit from IBM Edge2012 and explore what IBM has to offer in the world of storage. May 2012 IBM Trend and Risk Report: New Threats, New Strategies The 2011 IBM X-Force Trend and Risk Report provides important information on new attack trends, a documented reduction of application security vulnerabilities and spam, and the new challenges that emerging technologies such as cloud and mobile present for IT security teams. The annual and mid-year reports produced by IBM X-Force gather data from numerous sources, including its database of more than 50,000 computer security vulnerabilities, its global Web crawler and international spam collectors, and the real-time monitoring of 13 billion events every day for nearly 4,000 clients in more than 130 countries. Don’t miss out. Read the free 2011 IBM X-Force Trend and Risk Report to better understand the latest security risks, how to stay ahead of them, and what new challenges lie ahead. May 2012 IBM Wins Coveted Magic Quadrant Award for OSS Few, if any, industries are as competitive as telecommunications, so communications service providers (CSPs) have turned to operations support systems (OSS) solutions to increase operational efficiency, create new and innovative services, improve the customer experience, and leverage new technologies. Gartner recently named IBM as a Magic Quadrant leader in its first-ever award for the OSS field, distinguishing IBM as “the leading worldwide OSS player and overall OSS market share leader.” IBM’s Smarter Communications offering helps CSPs drive down costs, drive up time-to-solution, and enhance customer experience. Learn how IBM’s OSS portfolio can increase CSPs’ competitiveness, position them for future growth, and help them adopt new technologies to enhance their overall business value and succeed in a rapidly changing marketplace. April 2012 Impact 2012: Changing the Game in Business and IT Impact 2012, to be held April 29 – May 4 in Las Vegas, promises to be the premier conference for business and IT leadership, offering 500+ sessions in areas such as business process management, WebSphere, service-oriented architecture, expert integrated systems, cloud, mobile, and more. Business executives will benefit from a clearer understanding of what business benefits can be achieved with IT innovation today. And IT leaders will learn about new announcements from IBM in some of today’s most promising and compelling technology categories. Day One will look at how IBM is bringing IT and business perspectives into tighter, more synchronized integration. Day Two will address the impact of technology on customers and end users. And Day Three will focus directly on innovation: the impact of technology on IT teams and developers. Find out more about Impact 2012 and what’s in it for you. April 2012 IBM Unifies and Optimizes IT Services IBM has integrated in new ways IT service and asset management in IBM SmartCloud Control Desk, which combines and links capabilities from many of the IBM Tivoli portfolio of products. Among this solution’s capabilities: a service desk and service catalog, a unified repository of asset configuration data, and rapid ITIL process implementation in the cloud. While Tivoli solutions have historically been feature-and-function integrated, this new solution’s single intuitive interface acts as a central point of command so IT staff can better visualize, control, and automate any task. Learn how IBM SmartCloud Control Desk helps you realize cloud computing’s business potential by lowering business risk, improving efficiency and quality of service, reducing software costs, simplifying copyright compliance, and lowering cloud TCO. April 2012 Shepherding Smartphones and Tablets: IBM’s New Mobile Management Solution More and more employees today are leveraging mobile devices not only for personal use, but also for work, getting remote access to business data, applications, and services. IT is challenged to bring these devices, with their numerous operating systems, under some measure of management and control, to reduce the odds of a security breach. IBM Endpoint Manager for Mobile Devices helps you track, administer, and secure not only laptops, desktops, and servers, but also mobile devices—up to 250,000 endpoints via a centralized server. The solution supports any number of operating systems via one smart agent, or, in the case of Apple iOS, by leveraging Apple’s application programming interface. Read more about IBM Endpoint Manager for Mobile Devices and how it elegantly reduces the complexity of managing mobile endpoints, benefiting both the organization and today’s mobile employee. April 2012 IBM Tivoli Automates Network Management in the Cloud Private clouds typically emerge as an evolutionary stage following virtualization and consolidation, where the focus tends to be on virtual servers and virtual storage—both critical to cloud performance. Of equal importance, however, is the network and network resource management to ensure that both bandwidth and network resources are available. The Tivoli Netcool family provides network provisioning, configuration management, and monitoring capabilities, and interoperates with your larger cloud architecture to automate cloud operations across the complete service lifecycle. Discover how IBM SmartCloud Foundation—a platform for rapid private cloud rollout and simplified management—and Tivoli Netcool solutions maximize the business value you get from your private cloud. March 2012 Simplify and Accelerate Endpoint Updates with IBM Tivoli For enterprise IT, one of the major challenges associated with endpoint management is keeping software up to date, especially in complex infrastructures with tens or hundreds of thousands of endpoints. The Tivoli Endpoint Manager suite delivers accelerated performance and extraordinary scalability—to even the largest software distribution projects. Its architecture, based on a single intelligent management agent, offloads much of the work to the endpoints themselves, using no more than 2% of the endpoint’s CPU power on average. In addition, a single Tivoli Endpoint Manager server can typically support as many as 250,000 endpoints, distributed in any number of ways over any number of network types. Read how to keep your endpoint software current and simplify management complexity using Tivoli Endpoint Manager architecture. March 2012 IBM SmartCloud: Accelerated, Simplified Private Clouds While the advantages of the private cloud versus the public cloud can be appealing—superior control, greater flexibility, and more tailored security—the reality of actually deploying one is not a simple matter, even for organizations that have already virtualized and consolidated resources and systems. IBM SmartCloud Provisioning and IBM SmartCloud Monitoring help organizations implement private cloud architectures quickly and easily. Provisioning virtual servers is handled automatically, and advanced image management capabilities enable IT to mitigate the common problem of image sprawl. Monitoring is just as easy since SmartCloud Monitoring supports multiple hypervisors, so different virtualized environments, ranging from Xen to Linux’s KVM to VMware, can all be monitored centrally under one pane of glass. Learn how to get a private cloud up and running easily and quickly—in less than one business day in most cases—and start reaping the benefits. March 2012 Keeping the Infrastructure Current with Tivoli Subscription and Support Tivoli subscriptions are the best way to gain the highest ROI on your software investment. With a year-long subscription, you’ll be notified immediately when a new version of software is released, you’ll learn about its capabilities and the business benefits it will deliver, and, best of all, you’ll be able to download the new version over the Internet and have it up and running in the operations center quickly. The total cost of software falls because each new release and update is free, and software budgets become easier to forecast. Find out how you can keep your software current, manage updates easily and conveniently, and incur no new charges, no matter how many new versions come out during your year’s subscription. February 2012 IBM Service Management Simulator: Back By Popular Demand One of the front-running attractions at Pulse 2012, to be held March 4-7 in Las Vegas, will surely be IBM’s Service Management Simulator Workshop. The Workshop, scheduled for Sunday, March 4, from 2:00 to 5:00 pm, is a hands-on activity that engages players in a game that helps them rapidly understand the real-world value of collaborating across domains, communicating both within and outside the company hierarchy, visualizing challenges and their effect on the bottom line, and implementing leading best practices. It encourages all participants to think and cooperate in new ways, providing just enough pressure to keep everybody invested, and also to accurately reflect the fact that emerging problems really do require a quick and effective response. Read more about this adrenaline-generating game and learn how you can be a part of it at Pulse 2012. February 2012 Avoid an Identity Crisis: IBM Tivoli Bolsters Cloud Security Even though clouds are dynamic by nature, the basic issues of authentication and user validation remain the same. Tivoli Federated Identity Manager, now at version 6.2.2, offers security managers all the power they need, with few or none of the unwanted complexities. Tivoli Federated Identity Manager offers enterprise-class, centralized identity management for all their cloud services—whether public, private or hybrid models are used—that bolsters the organization’s overall security and compliance initiatives. Those services are guarded via a broad range of interoperable security standards and protocols like SHA-2, SAML, OAuth, OpenID, and many others—none of which lock them into proprietary technology. And employee productivity is enhanced via version 6.2.2’s powerful single sign-on capability. February 2012 Maximize SAP Health across multiple platforms with IBM Tivoli Automation Anytime smart IT management solutions can be automated, sparing IT team members the time and energy required for a manual approach, it translates naturally into a win. Business risks and costs both fall; meanwhile, service levels and availability both climb. The organization accomplishes more, using less—the basic formula of business success in a difficult economy. Tivoli-driven automation pulls from a centralized repository of best practices and critical technical information about the entire IT environment, of which SAP, whose complex solutions include many applications and sub-systems, is only a component. Read how Tivoli System Automation can provide end-to-end availability for the entire SAP environment—essentially, providing peace-of-mind for IT managers in an automated way that abstracts out the technology, and focuses instead on the business problem. February 2012 Optimize the Update Process with Tivoli Subscription Keeping today's complex IT infrastructures version-current is both essential and increasingly difficult. As solutions are continually updated with new features, new security patches, and new integrations, and as budget constraints prevail, IT managers inevitably struggle to keep pace. All the potential business value from that solution upgrade is lost, and the possibility of real catastrophe, such as a security breach and/or compliance violation, gradually goes up. Learn how, via an IBM Tivoli subscription, you can say current, manage updates easily and conveniently, and incur no new charges, no matter how many new versions come out during your year’s subscription. Read, too, how Tivoli Monitoring for Virtual Environments helps you keep watch over your complex virtualized infrastructures by detecting performance issues in real time. January 2012 At IBM’s Pulse 2012 Gain Insight into a Portrait of a Smarter Planet The world’s infrastructure has changed dramatically in recent years, becoming digitally more instrumented, intelligent, and interconnected. To drive positive change on a truly global scale, it takes a world leader in IT. IBM is just that leader and will showcase the organization’s full range of capabilities at Pulse 2012: Optimizing the World’s Infrastructure to be held March 4-7 at the MGM Grand in Las Vegas. At Pulse, IBM will showcase its range of capabilities—including cloud and virtualization, business service management, network and service assurance, security, storage management, automated operations, application lifecycle management, and enterprise asset management. Be among the expected 7,000 attendees and learn about new solution releases, roadmaps for forthcoming development, sessions with domain experts and real-world clients, and solution demos. January 2012 Visualize Complex Application Chains via IBM Tivoli Because composite applications leverage a long chain of systems, resources and data repositories, it can be difficult to pinpoint root problems that lead to overall performance degradation or application failure. For this reason, visualization solutions are particularly compelling and powerful in the area of composite application management. IBM Tivoli Application Dependency Discovery Manager (TADDM) uses a topology map to identify each element in the chain and how other elements are dependent on it to drive the application as a whole. Learn how TADDM enables application administrators to dive into the specifics of each element in the level of detail they need, from basic discovery to complete configuration of each item, in order to determine why an application might be underperforming—and what they can do to solve that issue rapidly and effectively. January 2012 IBM Tivoli Multiplies the Business Value You Get from SAP Organizations are increasingly turning to centralized management solutions that govern multiple domains, instead of relying solely on domain-specific management tools. In the case of SAP’s enterprise resource management solution, this complex package is often customized to span many systems and resource pools and often involves many dependencies. SAP’s own management solutions are specific to SAP and don’t address the larger infrastructure context in which SAP lives and breathes. Read how the Tivoli service management suite for SAP gives you enhanced visibility, control and automation through a single, elegant management layer to not only improve business value in SAP applications, but also maximize the performance and availability of the infrastructure supporting them. January 2012 IBM Tivoli: Taking Endpoint Management to the Next Level Endpoints have proliferated in both number and complexity, so larger organizations are finding it significantly more difficult to determine whether all endpoints are provisioned and configured appropriately, and whether they are secure and compliant. Find out how IBM’s newly released Tivoli Endpoint Manager, version 8.2, utilizes a single intelligent agent for all endpoints—regardless of their operating systems or underlying hardware—to ensure each endpoint is compliant with policies, provisioned with the right software, and configured in the right ways, however numerous or diverse the endpoints might be. And because the agent draws on the endpoint’s own resources, a single Tivoli Endpoint Manager server can support up to 250,000 endpoints, yet the impact on endpoints is trivial—less than 2% of CPU capacity and less than 10 MB of RAM on average. December 2011 Get Power over Power, Go Green with IBM Tivoli The need to implement green initiatives has never been stronger, but doing so is usually much easier said than done. To a large extent, this is because most organizations lack the visibility to understand and quantify how they need to change—to determine how, when, where, and why power is consumed, and then execute an effective strategy without threatening necessary service levels. IBM Tivoli Monitoring for Energy Management is a truly comprehensive enterprise-class energy management solution that can be used in as many contexts as the enterprise requires, from the data center to the office building, and can analyze energy information over time, looking for developments that might affect current energy strategies. Learn how your organization can reduce energy costs, minimize its carbon footprint, and achieve higher business resilience. December 2011 Gartner Identifies IBM as a Leader in the 2011 Magic Quadrant for Application Performance Management (APM) This year, about $2 billion will be spent worldwide on Application Performance Monitoring (APM) licenses and first-year maintenance contracts. While detecting bottlenecks in the application chain is relatively easy, isolating them to root causes, and eliminating those root causes, is not. As a result, APM is rapidly expanding and evolving to encompass end-user experience monitoring; runtime application architecture discovery, modeling, and display; transaction profiling; event tracing; fine-grained monitoring of resource consumption; and analytics. IBM has optimized, refined, and integrated families of APM solutions into an overall infrastructure focused on all five dimensions of APM capabilities. Learn how IBM Tivoli solutions can help your organization maximize application availability and performance and why Gartner has named IBM a leader in the APM field. December 2011 Get Smart, Comprehensive Endpoint Security via IBM Tivoli Security is one of the most dynamic, rapidly evolving IT domains today. Consider that in recent years the number and nature of endpoints has expanded considerably, encompassing everything from in-production servers to corporate desktops to roving laptops, smartphones, and PDAs. IBM offers five different endpoint security solution groups where each solution focuses on specific endpoint groups and performs specific tasks, yet together they combine to form a holistic security architecture well suited to modern endpoint architectures. Read how the IBM suite of endpoint security solutions can provide your organization with increasingly simplified management and an accelerated response to security threats. December 2011 IBM X-Force Reports: Insight to Shield Your Organization Every year, the array of security threats increases not just in number, but also in sophistication, intelligence, and persistence. Keeping abreast of new developments is, by itself, a full-time job. IBM X-Force® trend reports provide security professionals with accurate and timely information on emerging security trends and risks. Published twice a year, these influential reports are organized into four categories—Threats, Operating Secure Infrastructure, Secure Software, and Emerging Trends, including mobile technology and vulnerable databases. These reports provide a comprehensive look at how Internet security has changed, how those changes may impact business, and what organizations can do to mitigate the impact. The 2011 Mid-Year Trend & Risk Report is a must-read for security professionals to bring themselves up to speed on the major trends in a quick and convenient way. November 2011 IBM SmartCloud Foundation: Building a Better Cloud Cloud computing represents a very real solution to some of today’s most pressing IT challenges by providing a systematic way to deliver platforms and infrastructure as a service. The key to making the transition to cloud computing is to leverage the power of virtualization with advanced automation. IBM’s SmartCloud Foundation is designed to drive down both the costs and risks of managing an accelerated application infrastructure via automated cloud service delivery based on advanced image management. Learn how to reduce administrative and labor costs while rolling out applications 35 times faster than before using a cloud infrastructure that automatically creates and provisions new virtual servers based on business policies, using a library of images. November 2011 IBM Tivoli Subscriptions: Get the Latest, Greatest Workload Management Capabilities Keeping software up to date is essential for maximizing the value of any IT solution. That’s why all IBM Tivoli solutions come backed by the deep expertise of more than 60 development labs and IBM Subscription and Support, which provides a simple way to leverage IBM expertise with 24x7x365 support any time you need to address emerging issues. Once a Tivoli software subscription is bought, all new developments to Tivoli software solutions are free for an entire year. Read how the latest version of Tivoli Workload Scheduler introduces significant functionality for building clouds and deploying complex workloads within them by improving consolidation of mainframe/distributed workloads, streamlining business process mapping, and simulating workload timelines to enhance the business potential of clouds. November 2011 Get Clarity into Windows-Based Endpoints via IBM Tivoli Asset management solutions are critical to getting the highest ROI from IT investments. Software tracking is particularly important since new iterations of software are frequently created at most sites. With most organizations having deployed Windows as their endpoint OS of choice, IBM Tivoli Endpoint Manager for Software Use Analysis (TEM SUA) is the ideal solution. TEM SUA provides IT managers with robust capabilities, including software discovery and tracking over time, to manage software use on Windows-based systems and end-user devices, while requiring only about 2% of the computational power of a TEM SUA host. Learn how a single server running IBM Tivoli Endpoint Manager for Software Use Analysis can handle a quarter-million Windows-based endpoints. October 2011 Pulse 2012: Business Without Limits Achieving breakout success in today's business climate means facing your operational limitations—and moving beyond them. If you're looking for a fast, efficient way to learn how, you won't find a better opportunity than Pulse 2012: Optimizing the World's Infrastructure, to be held March 4-7 in Las Vegas. The event streams will focus on such topical areas as Cloud and Data Center Optimization, Smarter Physical Infrastructures, Leveraging Mobility, and Managing Security and Compliance. Join more than 7,000 attendees and learn how IBM can help your organization drive a better business outcome via enhanced Visibility (seeing the business), Control (adjusting the infrastructure dynamically), and Automation (leveraging intelligent industrialization for fast, cost-effective execution of everyday tasks). Listen to industry experts, learn about powerful new solutions and services, get a sneak peek at product roadmaps, achieve certifications in areas that match your organization’s needs, and, of course, interact with professional peers from around the world. October 2011 Leverage zEnterprise for Centralized Network Management via IBM Tivoli zEnterprise is an optimized platform for virtual servers, but thanks to its extraordinary utilization levels, energy efficiency, security, and scalability, zEnterprise also offers completely different capabilities that augment, and multiply, those strengths. One example is the way the zEnterprise can serve IT as a centralized platform of network management and system automation via IBM Tivoli NetView for z/OS. Once NetView is deployed, a remarkably broad range of IT assets—spanning multiple platforms both on and off the zEnterprise itself—can be tracked, automated and managed for better value. This allows IT to detect emerging problems more easily and resolve them more quickly, resulting in significant time savings and improvements in operator productivity. That accelerated performance means IT service uptime climbs...and so does the business value those services generate. October 2011 Shift OS Migrations into Overdrive with IBM Tivoli OS migrations are lengthy, complicated projects involving many factors to consider, prioritize, and orchestrate. One excellent example of an OS migration tsunami confronting many IT managers today is Windows 7. While Win 7 has been available for some time, it has yet to receive comprehensive deployment in the enterprise. What’s more, Microsoft will be abandoning all support for Windows XP as of April 2014—less than 3 years away. This implies that for large networks of tens of thousands of endpoints, many or most of which are still running Windows XP, the time to start thinking about mass migration to Windows 7 is now. Fortunately, IBM Tivoli can help with proven best practices and the tools needed to carry those best practices out. Specifically, the new IBM Tivoli Endpoint Manager solutions include a best-in-class feature set that maps extremely well to the challenges involved in a Windows 7 mass migration. September 2011 IBM Tivoli Multiplies the Business Value of VMware Environments Virtualization has transformed enterprise IT, but along with it has come management complexities surrounding discovery and monitoring, storage, and security, among others. IBM Tivoli solutions can play a key role in ensuring you get the best business result from your virtualized infrastructure. Because they are modular, based on open standards, and in many cases directly integrate with the VMware platform—certainly the best known and most widely deployed—they can easily be tailored to suite you particular context. In addition, Tivoli solutions can track costs accurately by collecting key performance metrics, tracking software licenses, allocating costs and/or chargebacks, and delivering quantified insight into costs generated throughout the virtual infrastructure. Armed with this information, organizations can much more easily detect trends and create policies to reduce costs, or even justify chargeback in appropriate cases. September 2011 Pulse Comes to You: Experience the Pulse Roadshow More than 7,000 attendees, from 70 countries, were on hand at Pulse 2011 to learn how Integrated Service Management can help organizations deliver innovative services more securely, efficiently, and cost effectively. If you didn't get a chance to go to Pulse, you can still catch up by attending Pulse Comes to You: a global roadshow offering some of the most pertinent and compelling sessions and presentations from Pulse 2011. Presentations will be led by IBM experts and executives as well as by service management leaders from a variety of industries. Event keynotes will vary from city to city, but for every city, IBM has carefully selected content that best addresses the needs of the local market, ensuring exceptional value for attendees. Informational session topics have been handpicked for best value in each specific market as well. Pulse Comes to You events, replete with the latest insights on topics ranging from service management best practices to cloud computing, are free of charge. It’s hard to imagine getting better return on investment than that. September 2011 Manage Virtual Desktops Comprehensively and Securely with IBM Tivoli Virtual desktop infrastructures (VDIs), while enabling many benefits to the organization, create new endpoint management challenges for IT managers. For any organization that has already made the leap to VDIs—or is considering it—a VDI-savvy endpoint management solution would be well worth the investment. Tivoli Endpoint Manager supports endpoint management functions in a way that is virtualization-transparent, whether desktops are traditional or virtualized. This is because a single, intelligent agent provides the same level of visibility and control and empowers IT to track and manage all desktop instances centrally, rapidly and comprehensively. Tivoli Endpoint Manager also boasts many special optimizations that make it ideal for endpoint management in a VDI context. Even though it’s virtualization-transparent for administrators, it’s also virtualization-aware, and can thus effectively address special challenges that might otherwise arise from a VDI architecture, especially in the areas of security, licensing and compliance. September 2011 IBM Tivoli Subscriptions Keep IT Up To Date In business today, the only constant is change. By deploying the latest, greatest IT solutions, organizations can take best advantage of new opportunities while simultaneously solving old problems. Such is the case in storage, which has experienced impressive developments with the advent of solid-state drives that offer significantly superior performance and reliability. IT may be slow to deploy new storage management solutions, however. Perhaps IT managers aren’t always aware they’ve been released; perhaps they find it difficult to get approval for purchasing given tight IT budgets. IBM Tivoli subscriptions offer a solution to IT managers in this all-too-common situation. Once a solution subscription has been purchased, all new solution versions released during the next year are available free of charge. Furthermore, IBM is continually updating and enhancing Tivoli solutions, so a subscription conveys a very quick, easy, and cost-effective way to keep the IT infrastructure current. August 2011 IBM Tivoli Turns Patch Management Headaches into Faint Memories Given an infrastructure with tens of thousands of end-user devices, multiple operating systems, and various applications and drivers, it's no surprise that an IT administrator today would consider endpoint patch management a major headache. And as new vulnerabilities continue to be discovered, new patches continue to be released, and security mandates and government regulations both demand compliance, that challenge only becomes more daunting over time. Thankfully, Tivoli Endpoint Manager for Patch Management can resolve exactly these issues because it delivers a single point of control via which IT managers can easily ensure the right patches are installed on the right endpoints. The solution’s intelligent endpoint agent supports the full range of platforms—both hardware and OS—likely to be deployed in the organization, from Windows to Mac OS to various flavors of UNIX and Linux. And unlike competing solutions, Tivoli Endpoint Management for Patch Management provides a complete range of capabilities to address every point in the patch management lifecycle via a closed loop. Each iteration of the loop feeds information into the next—a better outcome through better execution. August 2011 IBM Empowers CSPs to Cloud-ify Services As customer needs and interests expand and change, today’s communications service providers (CSPs) must be agile and respond in parallel. Those CSPs capable of responding more rapidly and cost-effectively stand to reap impressive business benefits—increased market share, reduced customer churn, and higher revenues. Cloud computing promises a superior approach to conventional CSP infrastructures. Via a cloud, CSPs can create new services and deliver them in an optimized fashion because clouds can leverage virtualization and automation at a deep level. To fulfill this compelling vision, however, CSPs will need an integrated, optimized solution to manage and govern the cloud, and the services it delivers, for best business results over the full service lifecycle. The solution: IBM’s Integrated Service Management for Cloud Service Providers—a complete, centralized solution for creating, deploying, and managing cloud-born, carrier-grade services. It supports all the types of clouds CSPs may wish to deploy. Furthermore, it applies not just to customer-focused services, but also internal services used by the CSP itself, thus helping to maximize the business value the CSP gets from the cloud. August 2011 Tivoli Subscriptions: Get the Latest and Greatest at Reduced Cost The more current the infrastructure, the greater the business value it generates over time. However, keeping IT solutions entirely current is a complicated affair in most cases. As new iterations or major releases come out, time-challenged IT managers aren't always aware of that fact. Worse, even if they are aware, they may lack the discretionary budget to purchase new versions. All the same, the need to keep the infrastructure up to date remains greater than ever. IBM Tivoli subscriptions is an excellent solution that works very much like magazine subscriptions in that once purchased, any new solution releases—however many there may be—are available for no extra charge over the entire duration of the subscription. Furthermore, managers are also automatically notified of new releases, making it easy to stay on top of a rapidly changing market. Once new versions are acquired over the Internet, installation and deployment is then a simple matter, usually requiring less than one business day. With Tivoli subscriptions, managers know precisely how much they'll need to spend on management solutions. Meanwhile, the total time the infrastructure spends in an out-of-date state is minimized. August 2011 IBM Tivoli Protects Endpoints via Cloud-Based Anti-Malware Solution Just as malware has evolved to become a major threat to organizations and the services they provide, so, too, must security strategies evolve to keep pace. For enterprise-class IT, endpoint security is a critical element. Fortunately, endpoint security took a major step forward with Tivoli Endpoint Manager, which delivers a truly next-generation platform: a single intelligent agent that supports all endpoints. And in late May, IBM announced the addition of IBM Tivoli Endpoint Manager for Core Protection. This new offering specifically targets modern malware, including viruses, Trojan horses, worms, spyware, rootkits, and other forms. The anti-malware solution’s intelligent agent supports both Windows and Mac OS X platforms, providing IT managers with a straightforward, centralized design for easy implementation. And because Tivoli Endpoint Manager for Core Protection utilizes an innovative cloud architecture to store new malware signatures, the solution is faster to update, faster to function, and far less resource-intensive than conventional anti-malware tools—a great example of IBM's larger premise of smart computing. July 2011 Energy Management with IBM Tivoli: Get Power over Power Organizations looking for a smart way to manage the complete range of infrastructural endpoints recently got exactly that with IBM Tivoli Endpoint Manager (TEM). Thanks to an unusually intelligent agent—one that leverages endpoint resources such as processing power and memory to perform most tasks—this solution can support a truly broad range of management functions with little to no impact on user productivity or business services. Multiplying its value proposition even more is the fact that TEM is actually a family of solutions—all in one product. Each member of the family targets one of these prominent issues facing organizations today: lifecycle management, security, patch management, and power management. And in this cost-conscious economy, that last issue—power management—is emerging as particularly important. July 2011 Get Greater Return on Assets (ROA) with IBM Maximo Today’s managers must find new ways to meet emerging energy and environmental challenges despite aging assets, infrastructures, and workforces. Capital investment is an obvious answer, but not often a practical one. Instead, managers must respond with a sharper management focus and the best Enterprise Asset Management applications available. The IBM Maximo Asset Management portfolio gives the enterprise a single point of control over all types of assets—production, infrastructure, facilities, transportation, and communications—by managing them all on a common platform that allows sharing and enforcement of best practices, inventory, resources, and personnel. With Maximo solutions, the business can measure key performance indicators across the enterprise, and benchmark performance between plants or locations. Maximo thus gives the enterprise a way not just to track and maintain assets throughout their lifecycles, but also to ensure they yield the highest possible business return on assets (ROA) over time. July 2011 Subscribe to IBM Maximo for Easy, Cost-Efficient Updates As new versions of key software solutions emerge, each characterized by new features, the organizations that deploy them faster will get new business value faster as a result. Not every IT manager, of course, has the time required to stay on top of a constantly changing software landscape. New versions may be released, and yet go uninstalled. Organizational cost constraints are also an issue. IBM Tivoli software subscriptions are a great way to solve both problems. Once an organization has obtained a software subscription, new version releases are available instantly and free of additional costs regardless of the number of new versions that come out over the course of a calendar year. Obtaining a Tivoli subscription is the best way for your infrastructure to be as current as possible, fulfill more of its business potential, reduce more of the associated risks, reduce expenditures, and enjoy a higher return on IT investment—all very compelling benefits, and all relatively easy to obtain. July 2011 IBM Links IT Development and Operations for Superior Application Lifecycle Management As enterprise IT has evolved and services have become more complex, the idea of sharing information and processes across the organization has become increasingly appealing. Basically, businesses can get better results by linking teams and technologies instead of keeping them segregated. The result is a reduction in the time, energy, and costs required to pursue any given goal. This idea is most commonly applied to technical domains inside IT operations. However, there is just as much value in applying the same idea across IT—linking IT operations with IT development and thus improving collaboration. IBM's Rational software development portfolio and IBM's Tivoli service management portfolio are being further integrated to yield new business value by improving collaboration between operations and development teams. The entire lifecycle of applications, from initial development forward, can in this way be addressed; application-driven services will become easier, simpler, and less expensive to manage while yielding better performance and higher customer satisfaction. June 2011 Hot Spots Revealed: Increase Building IQ via IBM Today, energy efficiency strategies can deliver far more than just a smaller carbon footprint—far more, even, than a smaller electricity bill. They can, in a broader and more powerful sense, help organizations achieve superior command over their resources—utilizing those resources in a smarter way, for a better outcome, in many different contexts. Achieving this goal, however, will often demand new solutions capable of aggregating energy information from different sources, analyzing it in different ways, and comparing the results against policies or objectives—thus, in essence, providing the actionable intelligence to drive energy management strategies and improve them over time. IBM Maximo Asset Management for Energy Optimization is just such a solution. By serving as part of an overall energy management strategy, it can help ensure that organizations have the information and analytics they need to drive down energy costs, drive up asset ROI and reliability, and increase overall service levels and resilience—in short, get a smarter business outcome through smarter buildings. June 2011 IBM’s 2010 Trend and Risk Report Delivers Key Security Insights and Analysis Security is no place for compromise. Faced with increasing pressure from a diverse range of security threats, organizations must respond with smarter, more proactive security solutions and strategies than ever before. That's why twice every year the IBM X-Force® research and development team releases a trend and risk report—a summary of the insights and discoveries made by this group of security specialists over the course of six months. Each report delivers valuable analysis of just how the security landscape is changing. It also provides guidance on how organizations can better protect their infrastructures and services against the complete range of threats, from malware to attackers to criminal organizations to botnets. The recently released 2010 Trend and Risk Report was informed by many sources—the X-Force team's database of more than 54,000 security vulnerabilities, the world's largest, as well as a global Web crawler, international spam collectors, and, perhaps most impressively, the aggregate attack information derived from IBM Managed Security Services. Downloading and reading the report is a great way to keep current—a consultation with the best experts in the security field, and available for free. June 2011 IBM Tivoli: Get the Business Perspective in Real Time Most enterprise-class organizations today have exceptionally complex infrastructures—dozens, if not hundreds, of applications and services, driven by thousands of systems, and often managed using separate tools in separate operational silos. Given this dizzying complexity, the concept of aligning infrastructure with business objectives may seem daunting. IBM Tivoli Business Service Manager for the Enterprise 4.2.1 offers a way to address this issue by giving enterprise IT teams a clear, intuitive means to correlate IT infrastructural performance with business goals. This end-to-end solution helps optimize service management—spanning architectures of any size, scope, or complexity, and working whether the infrastructure is distributed, mainframe-based, or both—and helps you achieve enhanced Visibility, Control, and Automation. In this context, Visibility lets you "see the business"—how well or badly the infrastructure is delivering on business objectives. And thanks to extensive cross-solution integration capabilities, the solution can inform the other two areas—enhanced Control and Automation—in the ways your organization needs most to achieve a superior overall outcome. June 2011 New IBM Security IPS Appliance Boasts Twice the Speed of Any Competitor Without Compromising Security As enterprise IT has evolved, so, too, have challenges to IT security. Today, threats are more diverse and sophisticated, and have greater potentially devastating impact, than ever before. Consider, for instance, how rapidly Web applications have developed in the enterprise. While they link operational domains and drive key services, they also represent a major new potential attack vector. Another IT trend, virtualization, is a paradigm shift in how services are delivered where business critical services are often running concurrently on a single physical host—a shared environment that represents new cross-service attack prospects for malicious malware or hackers. Endpoints, too, have changed in that they no longer operate solely within a secured perimeter. To address these and other complexities, IT security solutions must become smarter, more proactive, and more comprehensive in scope and performance. One such solution is the new IBM Security Network Intrusion Prevention System (IPS) GX7800 appliance. This flagship offering delivers the next-generation performance, application security protections, awareness, and integration that today's enterprises and service providers need to ratchet up security—without threatening overall service levels of business critical applications. May 2011 Innovate 2011: Collaborative Development and Operations In a perfect world, IT operations and development would work smoothly and collaboratively in the pursuit of shared business goals. However, in the past, this ideal has been largely a goal unachieved. IBM—an industry leader in both operations and development, via its Tivoli and Rational solution portfolios—has made particularly impressive strides in connecting these two groups in many innovative, powerful ways. IBM’s Innovate 2011, held in Orlando from June 5-9, focuses on software development as a platform for business innovation. Learn how to achieve greater organizational collaboration between enterprise architecture, development, and operations—for every stage along the way—from code writing to testing to deployed applications. The event also includes many relevant sessions that can help organizations capitalize on cloud strengths, and mitigate cloud complexities, for the best possible return on software-driven services. May 2011 Address the New Security Vulnerabilities of Virtual Servers Organizations using virtualization solutions such as VMware vSphere, to run multiple virtual servers simultaneously on a shared platform, can achieve impressive benefits—higher hardware utilization with lower energy costs, for instance. But because the hardware environment is shared, many security ramifications emerge that didn't exist before. Imagine that an exploit succeeds in compromising one virtual server; the attacker might now use that server as a platform to attack the other servers on the same host. IBM Security Virtual Server Protection for VMware is intrinsically proactive in its design to preclude security breaches from occurring in the first place. The solution also provides multiple security layers—rootkit detection, firewall technology, and intrusion prevention—as well as security patch management and auditing, which helps prove the infrastructure is secure. This is particularly relevant in the context of compliance initiatives—a significant concern for security managers today. May 2011 Securing Endpoints to Maintain Continuous Compliance Today, users expect to be able to use endpoints such as roaming laptops to access organizational services any time, anywhere—whether they're working inside or outside organizational walls. Traditional security architectures, designed to create a secure network perimeter inside of which endpoints operate, are not able to address this situation effectively. Instead, a more flexible approach is needed in which endpoints effectively become a secure perimeter. IBM Tivoli Endpoint Manager for Security and Compliance provides just such a solution. It works via a single, exceptionally intelligent agent that supports virtually all endpoints—even specialized equipment such as point-of-sale (POS) devices, ATMs and self-service kiosks—as well as every major operating system deployed by organizations. Endpoints become not just more secure, but smarter. Far from being unusually vulnerable to security threats, they actually become self-monitoring and self-healing—intelligently aware of the organization’s security policies, and empowered to take rapid and accurate action to remain in continuous compliance. May 2011 Stay Current via IBM Tivoli Subscriptions Software is an extremely dynamic world, in which solutions are constantly being patched, updated, and revised. Add up the number of solutions you have, and multiply that by the number of updates (bug fixes, security patches, etc.) and new version releases issued for them per year. You'll rapidly get a sense of just how much time and energy you spend just keeping the infrastructure up-to-date. For organizations in this all-too-common situation, IBM has a great alternative model: software subscriptions. The subscription model is both simple and cost-effective; you pay a single flat, annual fee, and in return get as many new versions of a given solution as come out that year for no additional cost. Whenever updates are released, you'll be notified immediately, and can get them online. A subscription helps to keep the infrastructure much more current—fixing bugs, enhancing security, and adding new features and functionality—and that can enhance service management and contribute to a better business outcome. April 2011 IBM/Zebra Alliance: Maximize the ROI of Mobile Assets Operations managers are already familiar with the critical importance of effective asset management. But mobile assets imply a special challenge for organizations today. Their status levels can't be tracked over a wired infrastructure because they occupy no fixed location, and, because they can’t easily be tracked, it's harder to maintain them appropriately over time. These assets require special solutions. Fortunately IBM and Zebra Technologies have stepped up to meet this challenge by forming an IBM Global Technology Solutions (GTS) alliance. Together, these two leaders have developed a joint solution, comprised of best-in-class offerings drawn from their respective portfolios, specifically to make mobile asset management as easy, cost-effective, and comprehensive as possible. In a lackluster economy, best-in-class, real-time asset management solutions can help organizations compensate by getting more value from all their assets—and in more ways. April 2011 IBM Appliances: Smarter IT for Small, Mid-market Organizations Organizations are always looking for ways to achieve more business value from less IT infrastructure, but especially in today’s persistently unpredictable economy. As a result, centralized, cross-domain solutions have become much more appealing for small and mid-market organizations, where basic resources—staffing and funding—typically aren’t abundantly available. IBM Service Manager for Smart Business and IBM Application Manager for Smart Business are turnkey appliances designed for quick and easy implementation and integration, yet both deliver exceptional value across a broad variety of different IT domains and tasks. They help organizations turn the focus from the technology per se to what really matters—minimizing interruptions of core business processes and simplifying the implementation of business strategies. They also epitomize what IBM means by "smart business": instead of simply more infrastructure, the goal should be more efficient, cost-efficient, and business-prioritized utilization of the infrastructure. For small and mid-market organizations with limited staffing and funding, that's very smart indeed. April 2011 Solve the Space Management Puzzle via IBM Maximo Organizations today increasingly need to manage their facilities and data centers in a smarter way—more efficiently, more flexibly, and more cost-effectively. And IBM continues to meet those needs via innovative, integrated solutions designed to drive a better business outcome. To that end, IBM offers two compelling new solutions: IBM Maximo Space Management for Facilities and IBM Maximo Data Center Infrastructure Management. Together, these offerings form a powerful, integrated solution well suited to help almost any organization improve its space management holistically—across both IT and non-IT assets, and all classes of buildings—to get the smarter outcome they need to compete more effectively in today's challenging economy. March 2011 Tivoli Software Subscriptions Keep IT Services Up-to-Date For IT professionals who may already be time-challenged, it's not always a simple matter to know when new versions of critical solutions have been released—let alone purchase them, deploy them, and verify they're integrated in the intended fashion. Fortunately, there's a fantastic way to get the latest and greatest from IBM Tivoli—a magazine-style subscription option. When new versions are released, organizations that have purchased a subscription are notified automatically, and can download the new versions immediately and at no cost. This applies no matter how many new versions come out; as long as the subscription is maintained, the software will be free. And because the infrastructure is always current, the organization continually benefits via new features, bug fixes, improved security, innovative cross-solution integrations—all of which, added up, make IT an increasingly optimized, cost-efficient engine of business services. March 2011 IBM Tivoli Accelerates and Automates the Employee Service Lifecycle Organizations today know that improving service management generally drives a superior business outcome. IBM Tivoli solutions are designed to support service management goals and help fulfill stages of the service lifecycle. One solution is the IBM Tivoli Service Request Manager (TSRM), which gives organizations all the power of a traditional trouble-ticket reporting system, but goes a step beyond by also including a service catalog. With a service catalog, a user can simply select services directly from TSRM’s catalog, bypass the delays associated with a traditional trouble ticket, and take charge of their own simple and common processes. The TSRM service catalog also standardizes and accelerates different phases of the employee lifecycle—from on-boarding to off-boarding. By efficiently and automatically addressing common service management tasks associated with the complete employee lifecycle, TSRM delivers a better business outcome by almost any metric you choose. March 2011 IBM Drives Superior Composite Application Performance Composite applications link different assets and information repositories as necessary via a succession of logical stages in order to arrive at a final target outcome. However, composite applications can also be a thorny problem in the area of logical troubleshooting. Pinpointing one or more logical links that are underperforming is often a difficult matter. IBM’s answer? The IBM Tivoli Composite Application Manager (ITCAM) suite of solutions, which delivers sophisticated discovery and analytics in order to assess how well a composite application is performing. ITCAM solutions can rapidly and accurately determine the root cause of underperformance and can even predict future problems in certain circumstances, empowering IT to address them proactively. The overall value proposition: a faster resolution of technical problems, a return to expected performance for the composite application, and ultimately, a better return on investment both from the application as a whole and from every element it utilizes. March 2011 Centralize Endpoint Management with IBM Tivoli As organizations and IT infrastructures have grown, it has become increasingly difficult for IT to track client endpoints—desktops, laptops, and other user devices—adequately. Also problematic is the all-too-common disparity of endpoint management tools and management processes. As a result, security complexities can go unaddressed; regulation compliance can be difficult to achieve; and operating system rollouts can be complex, unwieldy processes. Fundamentally different from other endpoint management tools, IBM Tivoli Endpoint Manager includes an exceptionally intelligent endpoint agent that is capable of utilizing the endpoint itself for the computational power needed for tasks. The single agent on average requires only 2% of the available processing power, so a single management server can meet the needs of an incredible number of endpoints—over 200,000 in many cases. This elegant design helps to keep endpoints more secure and regulation-compliant, and with them, the business services and data they involve. February 2011 Pulse 2011: Innovation Steals the Show How can organizations get ahead in a difficult economy? Service innovation is arguably the best answer available. And Pulse 2011, to be held from February 27 - March 2 in Las Vegas, represents the most efficient and cost-effective way to get the information you need to make that happen. Practical, innovation-centric service delivery and management will be the heart of the conference. IBM will offer an entirely new stream of sessions specifically targeting innovation: the Smarter Computing stream. The stream offers different tracks, all directly pertinent to service innovators today: Flexible Systems Design, Turning Data into Insight, and Cloud and New Delivery Models for Innovation. For those interested in service innovation in particular, Pulse 2011 should deliver an unparalleled learning opportunity. February 2011 Pulse 2011: A Visual Tour of Service Management No event this year will offer the incredible array of practical, watch-and-learn information that Pulse 2011 will through its industry solution demos. One major point of distinction of Pulse demos will be the way they're organized to reflect industry-specific context. The demos will explore the most pressing needs service management professionals face in six different industries?Smarter Buildings, Intelligent Site Operations, Communications Service Providers, Smarter Energy and Utilities, Integrated Service Management for Banking/Insurance, and Smarter Healthcare. Attendees will discover how solutions drawn from IBM's Integrated Service Management platform can help them achieve the visibility, control, and automation they need to align the services they provide as closely as possible with the services their users and customers require. February 2011 Pulse 2011: Proven Practice Workshops Maximize ROI In organizations today, where every dollar counts, ROI takes on new importance. And for service management professionals, Pulse 2011, to be held from February 27 - March 2 in Las Vegas, will deliver incredible ROI via its rich assortment of learning opportunities, including five Proven Practice Workshops focusing on ISM, Cloud, Business Service Management, Security, and Storage. These sessions, offering practical, real-world value, are delivered by IBM Tivoli experts who focus specifically on emerging IT challenges and complexities, and then explore the available solutions and strategies to best deal with them. By attending Pulse's Proven Practice Workshops, attendees can get up to speed in very short order on the best available wisdom the industry has to offer—in exactly the areas of highest priority and concern to their organizations. January 2011 Pulse 2011: A Wealth of Service Management Insights Front and center at Pulse 2011, to be held from February 27 - March 2 in Las Vegas, will be IBM's vision of Integrated Service Management. The show's five streams—Service Management for the Data Center, Enterprise Asset Management, Service Assurance for Service Providers, Security and Compliance and Service Management Beyond the Data Center—have carefully been designed to reflect the ongoing evolution of service management over the last year. By attending the streams and tracks that most closely reflect their unique business contexts, show attendees can easily maximize the business value they get from Pulse. And steeped in the latest insights and solutions, they can return to their organizations well positioned to achieve a better outcome for all—their organizations, their business partners and their clients and customers. January 2011 Centralize Security Across Heterogeneous Platforms IBM zEnterprise, the eleventh generation of IBM's System z mainframe line, isn't just the first truly integrated hardware platform for heterogeneous computing. It's also a great opportunity to strengthen and consolidate security management, make IT services more secure, and drive down business risks and security costs reducing risk as a result. Considering the remarkable diversity of software platforms supported by zEnterprise, organizations get for the first time the power to consolidate virtually any imaginable IT service or workload onto IBM zEnterprise, then manage it from a single point of control. Now, the tremendous scalability, flexibility, reliability, hardware utilization potential, and industry-leading virtualization management of the System z platform can apply to more IT services than ever before. January 2011 Solve the Space Management Puzzle via IBM Maximo Organizations today increasingly need to manage their facilities and data centers in a smarter way—more efficiently, more flexibly, and more cost-effectively. And IBM continues to meet those needs via innovative, integrated solutions designed to drive a better business outcome. To that end, IBM offers two compelling new solutions: IBM Maximo Space Management for Facilities and IBM Maximo Data Center Infrastructure Management. Together, these offerings form a powerful, integrated solution well suited to help almost any organization improve its space management holistically—across both IT and non-IT assets, and all classes of buildings—to get the smarter outcome they need to compete more effectively in today's challenging economy. December 2010 Command Storage from End-to-End with IBM Tivoli Storage Productivity Center IT managers looking to accelerate business value from their infrastructure realize storage management optimization is a great place to start. Managing storage better, though, requires getting the right information, and using that information in smarter ways. Where, throughout the infrastructure, is storage needed the most? Where is it utilized least? How quickly can it be delivered on demand, if business workloads spike unexpectedly? How can core data best be replicated, to fend off the possibility of extended service downtime? Timely insights into these questions can differentiate between a costly, clumsy and inflexible storage infrastructure and a swift, agile and cost-effective one. December 2010 Shield Information with IBM Leadership and Solutions Information is the central resource of any organization. At a basic level, the mission statement of enterprise IT is to provide the best possible utilization of information—leverage it in all the ways the organization needs, and protect it as completely as possible from all threats. As information is distributed in new ways, it also becomes more vulnerable in proportion. Organizations must respond accordingly, shielding information more proactively and more comprehensively via new strategies and solutions. December 2010 Subscribe to IBM Maximo for Best Asset ROI One of the leading goals for business leaders today is increasing agility. The faster organizations can implement strategies, respond to customer interests or competitive threats or address technical problems or risks, the better the business bottom line is likely to be. One of the best ways to increase agility, of course, is to optimize the IT infrastructure. And as organizations increasingly consolidate their hardware resources, software is taking on a more and more crucial role. November 2010 Experience Pulse 2011: IBM’s Blockbuster Service Management Event Pulse 2011 will be a blockbuster event no service management professional should miss—a spectacular showcase at which the expected 6,000 attendees will have access to a wealth of technical demos, peer events, guru interaction, hands-on labs, educational seminars, emerging industry best practices and even certification opportunities. November 2010 IBM Acquires BigFix: Smarter, Faster Endpoint Management Work smarter, not harder. That's excellent advice to organizations striving to create more business value from IT—and it's also the logic behind IBM's acquisition of BigFix which closed in July of this year. How does BigFix work? In essence, the server sends policy-driven tasks or queries to the distributed agents. The agents, in turn, determine intelligently whether those tasks are relevant or appropriate for their endpoints. In this way, the endpoint itself becomes largely responsible for performing tasks—not management servers. This translates into remarkably high scalability and smart utilization of the infrastructure. November 2010 IBM Links Mobile Users to Maximo Applications IBM has taken the next logical step by making the full power of Maximo available anywhere you happen to be—at any time. IBM Maximo Everyplace, a brand-new offering, untethers IT professionals from their desks, giving them Maximo functionality on the smart mobile platform of their choice—the Apple iPhone, iPod Touch, iPad, or smartphone running Android 2.1 or 2.2., Maximo Everyplace is also compatible with any of the desktop browsers that Maximo supports. Wherever you have connectivity, you can use Maximo Everyplace. September 2010 Encrypt Extensively But Think Through Carefully How to Do It Through encryption, IT can ensure that data is protected from prying eyes wherever in the infrastructure it may exist—from backup tapes to disk arrays to end-user laptops. Even in the event an asset leaves the organization physically—a failing hard drive, for instance—the fact that data has been encrypted on that drive will certainly help protect the organization from any potential security breach. Encryption, however, requires a certain amount of careful consideration if it's going to be implemented optimally. September 2010 Pinpoint the Location of Mobile Assets with IBM Asset management has taken on a new luster at many organizations today—and for good reason. As the economic outlook continues to be unclear, it's more important than ever for assets to deliver optimum business value—across the complete infrastructure and at every stage in their lifecycles. For organizations with mobile assets, however, that can be a particularly challenging goal to achieve. As assets shift in location from place to place, establishing their status levels, and performing routine tasks like preventative maintenance, becomes significantly harder. September 2010 Tivoli Subscriptions: Get the Latest, Greatest Solutions IBM Passport Advantage or Passport Advantage Express is essentially an ongoing guarantee that you'll always have the latest and greatest version of that solution available, as well as the support you need to get the best business return from it. When new versions are released, you can easily and conveniently download them from an automated IBM Web site, then deploy them in short order—all free of charge, beyond the subscription fee. August 2010 Enable Secure Access for Cloud and SOA Environments With today’s challenging economic conditions, organizations are looking for new ways to gain competitive advantage. In addition to effectively managing costs, organizations are also seeking innovative ways to deliver applications and services. This is resulting in many organizations using Web services, or service-oriented architecture (SOA) implementations, to provide access to applications. At the same time, more and more organizations are evaluating and implementing cloud computing as their new delivery platform. August 2010 IBM Tivoli Contest Spotlights Customer Experiences Anyone who's a regular reader of Tivoli Beat is probably also a regular user of Tivoli solutions—so why not participate? All you have to do is create a short video in which you explain how those solutions have led to a better outcome for you, your team, your IT group or your organization as a whole. And based on your background and experience, or those of people you know, that should be a pretty trivial thing to do. August 2010 Tivoli Demos: Watch IBM Solutions Create Business Value Any IT manager or executive interested in learning more about service management in an IT context should take a close look at the Service Management Resource Center—especially now that it has a broad range of impressive demos. This site, open to anyone with a free IBM ID, is an impressive stockpile of valuable information targeting four different operational roles: Security Management, Operations and Storage Management, Production, Delivery and Facilities Management and Communication Service Providers. August 2010 IBM Tivoli Maximizes Uptime via Smart Automation How can IT managers quickly identify which component(s) in the infrastructure havce failed, how to identify them and how to take swift and effective action to solve the problem and diminish its business impact? IBM's answer to that challenge is the IBM Tivoli System Automation family. This suite of leading solutions is designed to address such complexities through a proactive architecture that monitors the infrastructure, detects failures and then, based on smart policies, automatically addresses the issue—even in the most complex infrastructures, spanning the most heterogeneous platforms and resource dependencies. July 2010 Proactively Protect Your Infrastructure with IBM Security Network IPS Last-millennium, point-based solutions like firewalls are no longer enough. Today's more complex and sophisticated security threats, both internal and external, demand a more holistic and proactive response—one capable of addressing the complete infrastructure, from end to end, as well as threats both known and unknown. IBM Security solutions can be combined to work in concert, handling the complete range of security threat while also leveraging smart design and simplified ease-of-use to minimize configuration and ongoing oversight. July 2010 Defend Your Data with IBM Access Management IBM Tivoli access management portfolio solutions are modular, and can be combined to create a customized security architecture designed to fulfill an organization's specific needs. The result? Organizations can secure their data more comprehensively and proactively than ever before, substantially diminishing the risks that it will be accessed by unauthorized individuals, copied or modified inappropriately or illegally. And that means, instead, that data can safely be utilized to create value in new ways—ultimately strengthening the business bottom line. July 2010 IBM Simplifies and Accelerates Data Archiving The IBM Information Archive is a robust, policy-driven disk-based retention system that stores, manages and protects information archived to it. Although it is a cost-effective disk based system, it provides automated data management and migration of retained data to a lower cost storage tier such as tape. In this way, less mission-critical forms of data—what might be called “just in case” data—can automatically be shifted to lower-cost tiers such as tape or optical media. As an appliance, it is relatively easy to install, configure and maintain over time. Yet it's also powerful and secure enough to keep the organization in compliance with any necessary regulations while also minimizing the costs and complexity of that compliance. July 2010 IBM Tivoli Contest Spotlights Customer Experiences Picture this: You spend a few minutes talking about something really familiar—something that's made a positive difference in your life. Then, in return, somebody gives you an Apple iPad (link resides outside of ibm.com). If that sounds too good to be true, think again. Since May 18th and running through August 16th, the Global Tivoli User Community (link resides outside of ibm.com) is running a contest (link resides outside of ibm.com) in which exactly that can happen. Just discuss the difference Tivoli solutions have made at your workplace in a short online video, and you could receive one of several attractive prizes. June 2010 IBM Fulfills the Promise of Long Term Evolution This family of service assurance solutions, currently in use by more than 1,000 of today's CSPs worldwide, can deliver end-to-end management for the new LTE architectures—no surprise, really, when you consider that IBM is the leading provider of service assurance solutions in the telecommunications space. June 2010 Innovate 2010: Jump-Start Service Design and Delivery Innovation is the royal road to business success. Organizations focused on innovation, however, commonly find they need a new approach to design and delivery – specifically, one designed to reduce costs and increase operational efficiencies. New links between IT operations and IT development are clearly needed to transform today’s separate silos into a more cohesive, integrated, cost-efficient engine of business services. June 2010 Provide Secure Access for Web Applications and Portals with IBM Web portals and Web applications are, for many organizations, a mixed blessing. While they deliver services in new ways, to internal users or external clients or customers, they also often introduce unwanted security complexities. Consider the case of a bank that delivers financial services online to its external customers over the Web. These services are in growing demand, but to create true business value, they must also be secured as comprehensively as possible. Customer satisfaction will certainly plummet if the bank's online accounts are breached. Such end-to-end security is no easy feat to accomplish. June 2010 IBM Delivers Smarter Security for a Smarter Planet What do we mean by "smarter planet?" Imagine a world in which data is leveraged not just for best business value within specific organizations, but in a larger sense—for the best holistic outcome for organizations, individuals and host environments. Imagine, for example, traffic systems designed to keep traffic flowing and minimize snarls, by evaluating and anticipating changing conditions and orchestrating assets such as public transit vehicles, traffic lights and emergency response teams. May 2010 IBM Empowers Service Providers with Customer-Aware Service Desks By providing an optimized service response via two different mechanisms—a traditional trouble-ticket system and a catalog of services from which users can choose—TSRM helps organizations solve technical problems more quickly, more accurately, and in ways that correspond more precisely to the needs of internal users. May 2010 Lock Down Mainframe Services with IBM Security Systems z’s design supports exceptionally secure logical partitions, in which hundreds of Linux-based virtual servers run in isolation from each other. This separation significantly limits the opportunity for a security breach to escalate. The z/OS operating system comes with Resource Access Control Facility (RACF), which can help secure both business processes and IT assets, proactively and comprehensively. May 2010 Provision Your Way to Better Service Management with IBM IBM Tivoli Provisioning Manager for Images, part of the best-in-class IBM Tivoli Provisioning Manager family, is a new, powerful superset of IBM Tivoli Provisioning Manager for OS Deployment. This earlier product supported a library of images and tailored image modification to help reduce image sprawl; instead of dozens or hundreds of different system images, organizations could rely on only a few, modifying them on the fly during the provisioning process with any special drivers or configuration files that might be required to address a particular need. April 2010 IBM Wins Award for Best Security Company On Tuesday March 2, IBM Corporation was named Best Security Company for 2010 by SC Magazine in recognition of IBM’s outstanding achievement in risk management and its comprehensive family of security solutions. This is particularly impressive given that SC Magazine is the single most influential periodical for security professionals today. Published since 1989, the magazine is the longest-running, best-established monthly publication in the IT security space—and the one with the largest readership. April 2010 IBM Centralizes ERP Workload Management Service management theory tells us that an improved outcome will generally come from shifting the focus from technology to business. TWS for Applications fulfills that theory by managing ERP workloads based on business goals—not technical details—thanks to its focus on business-centric policies. When changes occur in the infrastructure, these predefined policies will then automatically take action to improve the odds that business goals are met, no matter how complex or distributed the infrastructure may be. April 2010 IBM Secures Identity Management in the Cloud Cloud architectures can be leveraged as an exceptionally efficient, agile and cost-effective platform to offer external services to clients or customers, and in this way generate a significant competitive distinction (and, ideally, a significant revenue stream). For true business value to be created in this way, however, it’s mission-critical that those services be restricted to the right people, with the right access privileges. March 2010 Track and Eliminate Threats with IBM Tivoli What organizations require today, in order to mitigate the growing threat of internal abuse and to simplify and accelerate audit and compliance, is a comprehensive way to track security threats across domains and solutions. The goal should be to develop and implement an efficient, cost-effective, holistic security strategy that corresponds to business priorities and diminishes the impact of security breaches as much as possible—even in the case of privileged insiders. March 2010 Integrated Service Management: The Operating System for a Smarter Planet To succeed in today’s ‘smarter’ planet, organizations must address these complex opportunities and challenges—yet few have the expertise needed to respond fully to either. Integrated Service Management from IBM provides the visibility, control and automation across business and IT infrastructures, resources and processes needed to deliver new, innovative services in a more instrumented, interconnected and intelligent planet. March 2010 IBM Delivers Unified, Enhanced Data Recovery Management IBM recently announced IBM Tivoli Storage Manager 6.2 (TSM). This family of data backup solutions has delivered best-in-class performance for more than 16 years, thanks to powerful policy-driven features, intelligent automation and the ability to work with virtually any form of data repository, from laptops to computational clusters to enterprise mainframes. Now, in its latest version, TSM has been enriched with many powerful new features that not only increase performance and add much-needed new functionality, but also position TSM as an excellent platform of unified recovery management. February 2010 A Service Management Smorgasbord For service management professionals, the argument for attending Pulse—the premiere service management of the year—has always been very strong. At Pulse, in just a few short days, they can bring themselves up to speed on the latest and greatest technological solutions, get early information on emerging challenges, watch technical demos, interact with professional contacts and peers, obtain lab-based certifications and much, much more. February 2010 IBM Tivoli Security Solutions Generate Higher ROI from IT Security threats both within and outside company walls have rapidly escalated in number and sophistication; limiting access solely to the right people, with the right privileges, is both more difficult and more mission-critical than ever. Government regulations also increasingly specify how sensitive customer information should be managed ... And as the economy has become more turbulent and unpredictable, ensuring that security is not just effective but cost-effective has become more important in proportion. February 2010 Tivoli Live Monitoring Services: Customized Monitoring as an Online Service These new services capitalize on the emerging paradigm of software-as-a-service (SaaS) to deliver enterprise-class monitoring over the Internet. This approach gives midsized organizations an option to improve infrastructural availability, drive their service levels up, and generate more business value from the infrastructure, with lower up-front investments in an easy to use service. February 2010 IBM Updates Key Maximo Offerings The central challenge of asset management is easy to describe—generating the highest possible business value from all assets throughout the organization—but it’s very difficult to achieve. This often comes as a consequence of a silo-centric approach; when assets are managed solely in the context of specific domains, instead of the total business context of the organization, the result will often be shorter asset lifetime, diminished asset flexibility, a faster replacement cycle and added costs of many kinds. IBM Maximo represents a fundamentally different approach. January 2010 Simplify and Secure Application Access with IBM This offering delivers a single sign-on access experience for a remarkably diverse range of application groups: Windows, Web, Java, mainframe and teletype. Furthermore, it supports a similarly diverse range of access points: desktops/laptops, Citrix application servers, public kiosks/terminals, Microsoft Terminal servers and Web portals. This means that no matter which application users need to access, or how they're trying to access it, they are only required to sign on once. January 2010 IBM Support Portal Delivers Fast, Targeted Info The portal is a centralized, aggregated interface to the complete range of online technical support information available from IBM for all IBM offerings: systems, software and services. Furthermore, the portal can be customized (once the user logs in with an IBM ID) in order to tailor the content for specific needs or interests and generate an even faster and simpler path to the necessary information. December 2009 The Dynamic Infrastructure Just Got More Dynamic IBM's Dynamic Infrastructure strategy is designed to help clients integrate their growing intelligent business infrastructure with the necessary underlying design of a flexible, secure and seamlessly managed IT infrastructure. Our modular solutions help organizations reduce their operational costs, improve their service levels and proactively address a wide range of different types of business risks. Furthermore, our solutions are tailored to fit the unique needs and goals of any particular organization. December 2009 Manufacture More Business Value with IBM Maximo IBM Maximo solutions work by way of a centralized data repository that spans all assets and services, regardless of how they may be deployed or managed in an organization at present. Asset management functions are then fulfilled via a unified business process engine, addressing such diverse areas as asset discovery, inventory, health/status tracking, procurement, contracts, service level agreements and others. December 2009 IBM Tivoli: Keeping Applications Alive and Well TADDM simplifies the management of composite applications that span multiple systems, data repositories, networks and subnetworks and other IT elements, this challenge tremendously, thanks to powerful autodiscovery and visualization functions that can identify the actual state of each element in such a chain of dependencies, then reflect the information via an easy-to-read topology map and reports. December 2009 IBM Tivoli zSecure: Leverage IBM System z as a Security Hub Besides improving security per se, a compelling additional advantage of Tivoli security solutions is their ability to reduce overall costs and increase infrastructural ROI. IBM Tivoli Security Management for z/OS is exceptionally impressive when viewed through the cost-control lens—a logical consequence of the way it gives IT better security with efficient controls and automation, while at the same time requiring fewer resources. November 2009 IBM Solution Tracks and Enhances Network Performance As enterprise networks become more solution-rich and complex, and the enterprise becomes more dependent on IT services for even the most basic productivity, these networks, too, will require a new, more sophisticated, more centralized approach to performance management. This is particularly true for enterprises in the financial sector, such as banks, for whom the highest levels of service availability and network performance are more than targets—they're de facto requirements. November 2009 Retain Data, Reduce Costs: The IBM Information Archive The IBM Information Archive delivers on every point. This easy-to-use, complete solution integrates the full range of hardware and software needed to ensure that data can be retained and managed in a cost-optimized, centralized manner that corresponds to both internal goals and policies and external regulations. November 2009 IOD Offers Information about Information The annual IBM Information On Demand 2009 global conference is designed to help organizations today solve their most pressing information challenges, obtain leading insight and best practices and, in short, get the best possible return on investment from both their information and their information infrastructures. To be held at the Mandalay Bay Resort and Convention Center in Las Vegas, from October 25-29, this year’s show promises to deliver more value, in more ways, than ever before. November 2009 Pulse 2010: Building a Dynamic Infrastructure through Integrated Service Management IBM's vision of the Dynamic Infrastructure, to be explored in depth at Pulse, represents a fairly deep conceptual shift for many organizations. Rather than the infrastructure being divided into largely independent technology silos, each with its own assets, each managed separately and each tuned well for its own purposes, it should be integrated. The infrastructure should also be managed in an integrated way, as determined by business priorities, to create more business value for the entire organization. October 2009 Dynamically Manage Workloads with IBM Solutions Developed directly in response to IBM Tivoli customer needs and requests, this powerful offering consolidates and enhances workload management even for exceptionally distributed infrastructures, allowing workloads to be managed not on the basis of technical details, but, more abstractly, on the basis of business policies designed to lead to an optimized outcome. And in the latest version, IBM Tivoli Workload Scheduler for z/OS 8.5, many new features translate into an even more intelligent, powerful, cost-effective and efficient outcome for organizations today. October 2009 Step Up to the Microphone at Pulse 2010 Invited client speakers will receive free attendance to the event—a full conference pass currently valued at more than two thousand dollars. Presenting at Pulse, in other words, is an investment that will pay off instantly; in return for their contribution of time, speakers will be able to attend as many other talks as their schedules will accommodate without charge. Admission to the IBM VIP client lounge will also be granted to all speakers, representing still another learning opportunity. October 2009 IBM Access Management: Celebrating Ten Years of Leadership Every day, hundreds of millions of users leverage the power of IBM's offerings to obtain secure access to thousands of applications and services, at thousands of organizations in different industries and business sectors around the world. IBM Tivoli access management family interoperates with over 100 different leading technology solutions from both IBM and third parties. These include such immediately recognizable names as Oracle, SAP, Microsoft, Citrix, Siebel, Red Hat, Siemens, Novell, Apache, Sun, and many others. October 2009 Empowering Growth in Mid-Sized Companies IBM Tivoli Foundations are service management solutions designed and priced to meet the needs of mid-sized organizations. Built on the Lotus Foundations core platform, Tivoli Foundations provide advanced disaster recovery, hands-off protection and automated disk back-up. Pre-installed and integrated management components make Tivoli Foundations Solutions easy to install and configure for improved time to value and return on investment. September 2009 IBM Links Service Desks for Rapid Response One powerful example of how IT operations can be optimized to reduce costs, increase service levels and spur productivity lies in the integration of two service desk products: IBM Tivoli Service Request Manager (TSRM) and SAP Solution Manager. Designed for different functions, used by different teams and yet similar in the larger context of IT problem reporting and resolution, they are often both deployed in large, enterprise-class organizations. September 2009 Holistically Manage Software Assets with IBM Tivoli IBM offers best-in-class asset management for all the assets an organization may have—whether they fall on or off the IP infrastructure—at every stage in their lifecycles, all conveniently delivered via a shared platform under a single pane of glass. And among IBM's asset management offerings, one likely to appeal to IT in particular is IBM Tivoli Asset Management for IT. September 2009 Green Energy Management Leads to a Better Business Outcome—and a Better World Globally, data centers generate only about two percent of energy consumption; the remaining ninety-eight percent must be addressed as well to achieve an optimized total outcome. Within the business sector, that implies energy management pertaining to completely different elements, such as manufacturing and distribution centers, office facilities, retail space, and even mobilie infrastructure like trucking fleets. When you consider these issues, a central truth becomes apparent: the energy management story is much larger than simply the enterprise-class data center. September 2009 IBM Service Management Revitalizes Healthcare IBM has recently released a compelling new offering IBM Service Management for Healthcare —intended to help hospital providers to accomplish these many goals. This modular offering, driven by key IBM Tivoli tools and technologies, can lead to key improvements in Visibility (tracking service performance and enhancing patient focus), Control (rendering more effective service governance, and diminishing operational risk) and Automation (delivering faster, more consistent services). August 2009 Reducing IT Costs is now Mission-Critical Achieving substantial cost reductions without compromising service levels will require more than merely adjusting business strategies or processes. It will also require new IT solutions designed to fulfill those strategies and drive those processes. This is particularly true in the case of the enterprise-class data center, commonly the heart of IT operations, where optimized solutions can be leveraged to obtain exceptional improvements in cost-efficiency. August 2009 Maximize Your Return on Assets In the transportation sector, two unique asset management complexities are on-time delivery (delivering freight and passengers within target deadlines) and capacity planning (ensuring assets have sufficient capacity to meet unpredictable demand levels, while also maximizing the utilization of existing capacity wherever possible). Stir in the increased globalization of trade, volatile fuel costs and an increasing number of government regulations that require compliance, and the overall picture becomes clear. August 2009 Special Expertise May Be Required to Optimize IT The Tivoli Deployment Accreditation program, launched in 2008, is designed to make it as easy as possible for organizations to find the business partners they need to achieve target business goals via IBM Tivoli solutions. It accomplishes this goal by classifying those business partners in accordance with their demonstrated expertise, and giving them incentives to develop new skill sets known to be in demand. August 2009 Data Protection is No Place for Half Measures Data typically becomes more and more dispersed across end user desktops, mobile offerings, systems, tape backups, virtual tape libraries, in-production databases, and endless other sources. As organizations grow in market share and revenue, they also typically grow in geographical locations; branch locations represent a new wrinkle for data protection strategies to address. And data volumes, too, have rapidly expanded in recent years. Developing a comprehensive and effective data protection strategy, for all these reasons, is both necessary and difficult. July 2009 Command Storage From End-to-End with IBM Tivoli Applications, systems, and IT services all rely directly on storage as a vital resource; this means managing storage effectively can and will translate into tremendous business value by benefiting virtually every aspect of organizational operations. Conversely, when storage is inadequately managed, the consequences can be staggering—all the way from lost data to problematic service management to diminished revenues to brand damage. July 2009 IBM Tivoli: Better Asset Management, Lower Costs As organizational assets have become both more diverse and more complex, on and off the IP infrastructure, they have also become harder to manage for ideal business value. Why should this be so? Asset conditions and asset utilization change; asset status and performance levels change in parallel; business strategies designed to leverage assets also fluctuate. Over time, as a result, it's easy for asset management to fall out of close alignment with big-picture business goals. What organizations today require is a new approach, through which they can holistically monitor and manage the entire array of assets, from end to end across the organization, not just with respect to what class of asset they represent, but how they contribute to target service levels. July 2009 IBM Tivoli: Centralized Control and Maximum ROI The IBM Tivoli service management portfolio of offerings, developed on open standards for easy interoperability and a modular value proposition, are designed to generate maximum business value for virtually any organization with a complex IT infrastructure. This becomes possible through improved visibility, control and automation. When information is orchestrated across silos, and the focus shifts from the technology to the services they support, the business outcome is enhanced—and Tivoli solutions help to make that possible. July 2009 Cross-Domain Management Propels CSP Growth IBM Tivoli Netcool Performance Manager facilitates cross-infrastructure problem detection and resolution though a best-in-class feature set designed to help CSPs not only reduce the business impact of network performance issues, but also, in some cases, preclude it—solving technical problems before customers even have a chance to notice they exist. Thanks to network-wide analysis, infrastructure visualization and trend prediction, for example, it becomes possible for CSPs not only to optimize their domain specific infrastructures, but also prepare effectively for future needs. June 2009 IBM Solutions Propel Service Management for Communication Service Providers Few industries are as challenging at the present time as the telecommunications market. Communications service providers (CSPs) must minimize customer churn and operational overhead, distinguishing themselves in a demanding market full of competitors by enhancing current service levels as much as possible, yet also delivering new services swiftly and flexibly in order to align with changing needs and conditions. June 2009 IBM Hosts the Service Management Resource Center: Compelling Content for Four Roles The IBM-sponsored Service Management Resource Center, an online resource of compelling service management content, is specifically designed for professionals in all four roles: security, communications service, production/facilities and operations/storage. Each role has its own subsection of the site, populated by its own content, and there are many content types, including webcasts, podcasts, solution sheets, white papers, analyst reports, forums, blogs, case studies, related videos and more. June 2009 Cut Costs and Grow Service Levels with IBM Tivoli IBM can help organizations to minimize the effects of economic uncertainty by maximizing the total business value generated by their infrastructures. IBM Service Management, as supported by IBM Tivoli offerings, delivers powerful optimizations in three cost-reduction categories of central interest today: management software consolidation, data center automation and asset management. June 2009 Foster Retail Growth with IBM Service Management Organizations must rethink and reimplement how service management is achieved—bringing customer expectations and experiences back into alignment. Different industries, however, require different implementations of that idea, as considered from both business and technological perspectives. The technical infrastructure that supports and enables optimal service management in one industry might not address the key challenges in another industry nearly so well. May 2009 Evaluate your energy management with the IBM Software Energy & Environment Self-Assessment At a time of economic uncertainty, focusing on cost reductions makes excellent business sense—and this is particularly true for IT operations. By reducing the resources necessary to keep the lights on (in both a literal and figurative way), organizations can redirect funds to other more strategic options, such as innovative new services designed to build the customer base and increase revenues. Cost reductions can thus improve business resilience at a time when it’s needed most. May 2009 IBM delivers pick-and-choose backup of SharePoint sites IBM Tivoli Storage Manager for Microsoft SharePoint. This targeted solution is specifically designed to address the SharePoint backup challenge by delivering swift, effortless backup and restoration of all SharePoint data with full granularity—from individual content items to complete SharePoint sites and sub-sites, and every point in between. Even live data currently in use can be protected, minimizing the business impact of the backup process and increasing operational flexibility. May 2009 Get high asset ROI via IBM industry service management The relationship between asset management and service management is a natural, logical one. Effective, holistic asset management can, by helping the organization monitor and orchestrate the elements responsible for its key services, empower and drive superior service management. When assets are best tuned for performance and uptime, the services they support will more precisely meet customer needs. April 2009 IBM Unveils Smarter Service Management to Enable Business Transformation for Your Industry Service management can be perceived as a logical response to a challenging environment by serving as a royal road to customer satisfaction. When organizations align the services they deliver to the services customers actually require, the likely outcome is improved market share, improved revenues and strengthened brand value. All of these elements will combine to enhance the business bottom line, and thereby make the organization more resilient, even in today's difficult climate. April 2009 The IBM Dynamic Infrastructure: Built and Managed by IBM Service Management What does IBM mean by a dynamic infrastructure? A dynamic infrastructure takes advantage of the intelligence gained across the network and the business to help organizations compete more effectively and capitalize on the new digital, interconnected world. A secure, resilient and dynamic infrastructure helps to align business and IT assets, improve infrastructure management, drive costs down, reduce risk and improve service quality. April 2009 IBM Drives Data Security via Centralized Key Management TKLM can be seen as an example of IBM’s general strategy of holistic, proactive security throughout the infrastructure. Rather than apply a key function such as encryption key management as a superficial layer, IBM is embedding it at a deep level, as a scalable resource designed to grow with the demand—helping to lower costs, raise service levels and enhance security. March 2009 Share the Informational Wealth with IBM Tivoli Wikis These informal sites, leveraging the proven Wiki model which invites collaborative content generation by everyone involved in an informational ecosystem, deliver extremely up-to-date technical information to IBM clients, customers and business partners, yet also provide an effective editing mechanism for rapid and effective content improvement over time. As a pilot project, IBM first created the IBM Tivoli Business Service Manager (TBSM) Wiki in order to provide a collaborative platform designed to showcase proven best practices, technical data and scenario information to help IBM Tivoli clients get the highest possible business value from TBSM—especially when it’s used in conjunction with other solutions. March 2009 IBM delivers a federated data and application entitlement management tool Enter IBM Tivoli Security Policy Manager (TSPM). This powerful data and application entitlement management tool empowers organizations with federated security policy management of exactly this type—effectively making it a service in its own right, SOA-style, that can be invoked and re-invoked in different ways to suit changing business needs swiftly and comprehensively. And because TSPM allows access control policy to reflect different perspectives based on different organizational roles, policies are not just simplified—they are optimized. Overall security is not only rendered less expensive, but also more effective. March 2009 New backup solutions from IBM shatter the hourglass IBM Tivoli Storage Manager (TSM) is a best-of-breed family of storage management solutions with a broad range of powerful features which work in concert to deliver complete backup/restoration/archiving functions capable of meeting virtually any organization’s needs. For instance, its centralized, policy-based, fully-scriptable design allows administrators to pull data from almost any source on the IT infrastructure, ranging from laptops to mainframes, swiftly and automatically. And thanks to its intelligent data migration functions, TSM can also reduce the required network bandwidth, minimizing the business impact of backup and archive functions on the host organization. February 2009 Optimize energy management for a smarter planet and a better bottom line IT is estimated to generate at present two percent of all global carbon dioxide emissions, and that figure is expected to climb to three percent by 2020. By managing energy in a smarter, more optimized and more granular way, organizations can reduce these emissions and still maintain high IT service levels, thus helping to mitigate the looming threat of global warming and to preserve a greener world for us all. February 2009 Gain a single point of control over heterogeneous storage infrastructures Storage is, as the repository of all business data, one of the most critical of all IT resources. It’s no exaggeration to say that the more efficiently and cost-effectively organizations manage storage, the better they will be able to leverage their data for business value. The business case for best-in-class storage management solutions is, therefore, an exceptionally strong one. Unfortunately, many challenges combine in today’s enterprise-class IT environments to make such optimized storage management an exceptionally difficult proposition. The need for an end-to-end solution that delivers key features spans all storage technologies and is driven by automation when possible is indeed greater than ever. February 2009 Achieve optimized change and release management with IBM expertise Change is the only constant in business today - so goes the new-millennium proverb. Organizations that orchestrate such change skillfully, from the biggest picture to the finest detail, will be best positioned to capitalize on opportunities and avoid risks, gaining the most from existing resources and introducing new services smoothly and successfully. All of these concepts come into play in Larry Klosterboer’s book, Implementing ITIL Change and Release Management, which provides a deep and detailed examination of the many issues involved in thousands of change and release projects completed over decades. January 2009 IBM and Business Partners deliver next-generation energy monitoring Tivoli Monitoring essentially works by continually tracking different elements of the infrastructure, polling IT solutions and facilities assets to establish their performance as pertaining to energy management, and then reflecting that performance in a centralized reporting portal. As performance bottlenecks occur and potential problems become apparent, they will be reported in real time through the portal via customizable workspaces. January 2009 How can organizations avoid an identity crisis? Centralize identity management and stop reinventing the IT wheel A key problem confronting many organizations today is IT service duplication. When IT services are created in specific ways, to meet specific needs, they often involve underlying features or functionalities that could conceivably be utilized for alternate purposes as well. But unless these services are specifically designed with that possibility in mind, such cross-contextual utilization cannot take place. Organizational resources must, therefore, be dedicated to recreating them over and over again. For this reason, service-oriented architecture (SOA) has become an attractive alternative to domain-specific solutions. January 2009 Experience Service Management for a smarter planet Held at the MGM Grand Hotel in Las Vegas, Nevada, from February 8-12, Pulse 2009 will expand and enhance IBM’s service management vision in a variety of new dimensions. With more than 200 targeted client presentations and an expected attendance of over 6000 service management professionals drawn from fields such as telecommunications, enterprise IT and plant/facilities management, the show will be a blockbuster of truly epic proportions. Those attending Pulse 2009—a population 40 percent larger than 2008’s record-breaking attendance—will benefit from a diverse range of opportunities. December 2008 New Rational-Tivoli integration delivers faster, better software builds Increasingly, as technical infrastructures become optimized to fulfill business strategies, it's growing obvious that integration across operations and development can play an important role. By linking these two domains so that they function in close tandem, overall costs can be minimized while other business benefits, such as speed and efficiency, often accrue simultaneously. December 2008 Sophisticated energy management minimizes energy consumption without compromising service levels Today’s operational cost realities have changed dramatically from those of ten years ago. One factor driving this change is the use of blade servers, which have increasingly been deployed in enterprise-class data centers. Blade systems have generated more computational power per square foot of real estate than ever before. Yet, at the same time, they have also radically altered the energy consumption story for the worse. More servers means higher electrical consumption; furthermore, because servers must be maintained at a cool temperature for ideal performance, the heat they generate must be dissipated as well. December 2008 Service management entry point for safeguarding assets and business resilience In challenging economies such as ours today, organizational success will often come through maximizing customer satisfaction. When customers receive best-in-class service, their motive to continue or even to extend the business relationship increases, their motive to switch to competing offerings diminishes and over time, this will translate into higher revenues and market share for the organization. November 2008 The pursuit of optimal service management goals and strategies Pulse 2008, the premiere service management event of the year, demonstrated IBM's comprehensive vision in this area—a vision spanning many different industries, IT and business best practices, technological solutions in both hardware and software and the measurement and fulfillment of customer interests and goals via the optimization of infrastructures in both business and technological dimensions. November 2008 Lock down data through key-based encryption with IBM Tivoli Key Lifecycle Manager The business wins for TKLM as a result of its unique design and many powerful features are numerous. Consider, for instance, that because the solution was built to support open standards, its cross-vendor compatibility is exceptionally high; it can be deployed in a remarkably wide variety of IT infrastructures and will interoperate with an extraordinary number of storage devices. November 2008 In a difficult business climate, companies can unity their response in two closely-related domains As organizations move to make their operations generally more efficient—and cost-efficient—IT is certainly a logical place to start. Because IT is the central nervous system for the flow of business information, optimizations in IT will generate business value not just in IT per se, but also within the entire organization. For example, when problems occur involving the IT infrastructure, a rapid and effective response to them will deliver substantial business wins both in and out of IT. If IT service levels are consistently high, then the organization will generally be more productive—ultimately leading to higher customer satisfaction and revenues, as well as lower downtime and operational costs. November 2008 Enhance service management through superior visibility and tracking As organizations move to address customer and client needs more effectively, one powerful approach available to them is service management. By shifting their focus specifically to services, and refining those services to map as closely as possible to what customers need (and in many cases, specifically request), a superior business outcome can be achieved. October 2008 Discover entry point: One powerful way to begin service management implementations For many organizations, the Discover entry point might be a logical place to start with improving service levels. Discover is designed to help companies determine and assess the resources they have by establishing how they're deployed, whom they serve, how they interrelate, how secure they are and how they fulfill (or do not fulfill) business goals in an optimal manner. Achieving high service levels means understanding, in detail, how IT services work and which assets are involved; the Discover entry point is specifically designed to help organizations establish exactly that. October 2008 Accelerate OS provisioning to virtual servers With IBM Tivoli Provisioning Manager for Operating System Deployment (TPMfOSD), software images can be created just once and stored in a library, then deployed many times over the network to any target system the business need demands; the system can then be automatically modified and customized with whatever special resources (such as drivers) may be required. Furthermore, for even more automated efficiency, the solution is fully scriptable. October 2008 Maximize composite application business value For technical information to generate best business results it must be presented in a business context—it must be migrated automatically into a second tool which is focused on business service management. In this way, IT managers get not only the technology side of the story, but also the business side—and are thus empowered to make changes in a prioritized manner that corresponds well to business strategies and helps to fulfill business goals. October 2008 IBM TUAM drives energy management strategies through granular cost-tracking How can organizations create and optimize effective energy management strategies? One obvious solution suggests itself: they must deploy energy-aware financial management tools. Only in this way can companies make the connections between business services and energy costs visible—ideally in a granular way, to create accountability, and yet also in a consolidated way, to track power usage across different technologies, groups and services. Both facilities usage and data center usage must be incorporated to deliver a holistic energy management solution, capable of maximizing the business value of deployed assets while minimizing the energy costs associated with them as much as possible. September 2008 Seamlessly link service desks, IT asset management and change management For organizations looking to achieve cross-domain integration, IBM offers many IT operations solutions. Three in particular are IBM Tivoli Service Request Manager, IBM Tivoli Asset Management for IT and IBM Tivoli Change and Configuration Management Database. These three solutions are not only designed for best-in-class performance within their specific operational domains, they’re also designed to drive overall business value by seamlessly moving information across these domains. Together, they comprise a powerful opportunity for organizations to break down the walls between operational silos, and thus connect people, processes and technology to facilitate information flow, lower costs and raise service levels. September 2008 Controlling the information explosion: IBM Information Infrastructure Initiative In the past, escalating data volumes have often been addressed through the purchase and deployment of more storage. Such a simple response, however, is intrinsically reactive, rather than proactive, and does not address the full scope of the information challenge. What organizations need is not merely more storage, but smarter storage and information management, designed to fulfill business initiatives and mitigate business risks in many different dimensions, always with a view toward cost controls and exceptional efficiency. September 2008 Pulse 2008: Blockbuster event spotlights innovation and service management vision For service management professionals in fields like enterprise IT, plant operations and telecommunications, IBM’s recent service management event, Pulse 2008, was a tremendous success. This blockbuster event—the unification of Tivoli Technical User Conferences, MaximoWorld and Netcool User Symposium—gave the more than 4,500 attendees a chance to interact with technical gurus, obtain certification, get a glimpse of forthcoming developments and solutions, and build and extend business relationships with peers. IBM's global leadership in service management was reflected in the fact that 69 different countries were represented at the show, as well as 500 different IBM Business Partners. September 2008 Flash demo: Watch the IBM TotalStorage Productivity Suite in action! For IT managers interested in finding out more about the IBM TotalStorage Productivity Center, there’s a great way to go about it. IBM is now hosting a compelling, comprehensive look at this offering via a Flash demo that can be either downloaded or streamed over the Web. This demo turns the spotlight on the many strengths, technical features and business advantages that come with the solution, and the straightforward voiceover is accompanied with illustrations and graphic walkthroughs to underscore the points. August 2008 Lock down unstructured data with IBM The IBM Unstructured Data Security Solution is specifically designed to enhance security for mission-critical yet unstructured data present on UNIX and Linux file servers. It accomplishes this goal through bundling three integrated products, each addressing a different aspect of the challenge: IBM Classification Module, IBM Tivoli Access Manager for Operating Systems and IBM Tivoli Compliance Insight Manager. Together, they help organizations ensure that the right people get the right access to the right information, locking down unstructured data to minimize the possibility of a breach, as well as the business consequences should one occur. August 2008 Catalog approach can enhance IT service management while reducing costs In recent years, however, a new approach to IT service request fulfillment has emerged: the service catalog. A service catalog addresses service management in a different way. Instead of reporting specific problems, users can request specific services drawn from a service catalog. Catalog-driven solutions of this type result in many advantages for an organization. For instance, from an IT standpoint, services are carried out in a more linear and consistent manner, and in a manner that more closely aligns with proven best practices frameworks, such as ITIL v3 (Information Technology Infrastructure Library Version 3.0), which focuses on service management. August 2008 Unified, interoperable storage management with Aperi Storage Resource Manager The Aperi Storage Management Project represents IBM's joint, open-source initiative with other industry players, including Cisco Systems, Brocade Communications, Fujitsu, LSI Logic, Novell, NetApp, and others, to deliver a shared, interoperable framework for common storage management features. By leveraging industry standards and working cooperatively via open source collaboration, the Aperi Storage Management Project delivers major business advantages for everyone involved: simplified and consolidated storage management, lower storage management costs, faster response time and higher uptime for services that depend on storage resources (that is to say, virtually all of them), and overall improved IT service levels for their organizations. August 2008 Get swift, comprehensive data protection with IBM Tivoli Storage Manager FastBack Extending the best-in-class IBM Tivoli Storage Manager family, a forthcoming portfolio of data protection solutions is specifically designed to back up any class of Windows data with extraordinary speed, store and manage it so that it can be retrieved from any prior point in time and restore it on demand—efficiently and comprehensively. The portfolio, known as IBM Tivoli Storage Manager FastBack, is comprised of three different tools, targeting different aspects of data protection. Together, these solutions can help organizations to achieve superior performance in two metrics very near and dear to any system administrator’s heart: Recovery Point Objectives (RPOs), which specify the maximum acceptable amount of data that should be lost in any given case, and Recovery Time Objectives (RTOs), which specify how much time should be required to recover data. July 2008 Propel IT operations efficiency with IBM Tivoli Service Request Manager 7.1 IBM Tivoli Service Request Manager 7.1 delivers an elegant and powerful response to end user problems via both traditional service desk and service catalog features. What’s more, this solution is one of several in the Tivoli system management suite which leverages the Tivoli Process Automation Platform—a shared codebase specifically designed to fulfill service management goals and strategies in different business and technological contexts. As a result, these tools collectively interoperate to help organizations improve service delivery, lower costs and streamline operations. July 2008 How to achieve comprehensive, accelerated data protection and recovery On April 21, 2008, IBM completed its acquisition of FilesX, a privately held company offering a comprehensive set of new, targeted solutions designed to recover all data—everywhere in the organization it may exist, in both headquarters and branch offices—as rapidly as possible, shrinking the threat to business resilience implied by tape solutions and restoring core data and services with maximum efficiency. Through the FilesX portfolio, IBM gives its customers the power to restore any amount or any type of Microsoft Windows data, however large its volume and however distributed it may be throughout the IT infrastructure. Furthermore, data can be recovered not just from the most recent backup, but from any previous point in time—regardless of the root cause of system failure. July 2008 Web Replay delivers next-generation automation for TPM customers IBM Tivoli Provisioning Manager (TPM) delivers accelerated, automated provisioning. TPM allows administrators to create disk images in advance, then deploy them over the network, either manually or via scripts, to target systems—even when those systems have blank hard drives. And a powerful new feature called Web Replay included with TPM 5.1.1, the latest version, enhances the solution's value proposition even more by making it easier and faster than ever to automate its functions. June 2008 Accelerated and secure OS provisioning As enterprise-class IT strives to become more efficient, flexible, cost-effective, and resilient, one fundamental area of potential improvement lies in software provisioning. As new services are required, and systems require new software as a result, enterprise-class provisioning tools can install that software quickly, consistently, and, from the standpoint of the operational budget, inexpensively. This is particularly true in the case of operating system (OS) provisioning. Modern operating systems are exceptionally large, complex software packages which, if installed manually, require many hours of staff time. Software provisioning tools deliver exceptional business value in this context by drastically reducing errors, improving IT service availability and driving end user productivity. Thus, many potential threats to service uptime can be mitigated. June 2008 IBM delivers big with mid-market solutions, resources, accreditation For many growing, mid-market organizations, new pressures have led to IT complexities. In recent months, IBM Tivoli has demonstrated its ongoing commitment to its mid-market customers in a variety of ways. These include new solutions, evaluative tools and case studies, and a new accreditation initiative designed to help customers find IBM Business Partners with the expertise they require. In every case, the big-picture goal is the same: IBM strives to help growing mid-market customers get the best, most tailored outcome from the IBM Tivoli solutions portfolio. June 2008 Shift client-side problem resolution into high gear For many organizations, user-side technical issues comprise a serious challenge to efficient IT operations. Part of the problem lies in asset management; management of IT assets is simplified when those assets are centralized. User solutions, on the other hand, are extraordinarily distributed. Managing the complexity implied by such a distributed architecture, from a troubleshooting standpoint, is no simple task. IBM Tivoli Remote Control (TRC) 5.1 is the solution, empowering IT through the remote resolution of almost any client-side problem through a broad array of optimized features. May 2008 Achieve Service Management Liftoff with IBM: Five Entry Points to Success Organizations interested in implementing the discipline of service management face a common challenge: Where is it best to begin? Fortunately for them, IBM has identified five different entry points which map to common organizational needs, each broken down into projects. By working with IBM, organizations can select entry points and projects which map well to their specific contexts, achieving a tailored fit designed to deliver real-world improvements in short order. In fact, IBM estimates that for many organizations, significant, measurable value should be possible in one business quarter or less, from initial assessment to final implementation. May 2008 IBM Tivoli Access Manager 6.1 Delivers Faster, Safer, and More Resilient Application Security Access solutions must be able to scale in accordance with growing demand, delivering high performance and high reliability at the same time. And in the pursuit of end-to-end holistic security, it’s important that access management solutions also integrate easily and effectively with other elements of the IT infrastructure, ranging from other security solutions to enterprise applications to applications developed internally by the development team. Via IBM Tivoli Access Manager, organizations can realize all these benefits and more, helping to ensure that access is granted only to the right people, and with the right privileges, across an exceptionally broad range of business and technological contexts. And new features included in the latest iteration of the solution, version 6.1, extend the value premise even further through key enhancements in performance, reliability, and cross-domain integration. May 2008 Breaking the Speed Limit: How IBM Tivoli Provisioning Manager Accelerates Application Deployment As enterprise-class IT evolves becoming a more efficient, integrated, and versatile instrument of business strategy—one key element of its evolution is software provisioning. Virtually all IT services rely on an underlying infrastructure of servers, which in turn require appropriate software configurations; through software provisioning, these servers can be quickly and accurately configured with a complete software stack, including one or more operating systems, middleware, applications, data, and drivers. Software provisioning solutions are thus often associated primarily with IT operations. However, getting the highest business value from such solutions means integrating them with IT development as well. Together, Tivoli and Rational products can help organizations create new software builds more easily than ever, then leverage all the power and utility of software provisioning to deploy them, yielding a more unified, accurate, and accelerated overall process. May 2008 Train a microscope on IT costs with IBM Tivoli Usage and Accounting Manager With IBM Tivoli Usage and Accounting Manager (TUAM), today's organizations can track and resolve IT costs with far greater granularity than ever before—across organizational, technological, and project domains. Furthermore, because it supports an exceptionally broad range of host environments, including many leading operating systems as well as VMware's popular virtualization solution, TUAM will prove suitable for almost any infrastructure, giving the organization the key information required to create itemized chargebacks, improve costs visibility, and reduce overhead by generating accurate projections. April 2008 Seeding the Clouds Competing effectively in today's extraordinarily challenging market means more than simply maintaining the status quo—it also means developing new revenue-generating services and solutions as efficiently as possible. While organizations strive to reduce operational overhead and enhance IT efficiency, they must simultaneously seek to uncover, refine, and bring to market new ideas by spurring internal innovation wherever possible. April 2008 IBM\'s Security Roadshow For enterprise-class IT, security has become a primary focus. Change is the only constant in today's complex business environment, and in the case of IT security, change has brought with it a host of new concerns that must be acknowledged and addressed. April 2008 Global Tivoli User Community Connects How can enterprises best stay in touch with their customers? That's a crucial question, and answering it delivers a double benefit—a classic win/win scenario for both the enterprise and its customer base. April 2008 IBM at RSA 2008 Securing the organization at every technological level spanning data, user identities, applications, and network operations—is a core goal for enterprise-class IT. Meeting that goal requires more than last-millennium point solutions; to achieve real-time insight into the holistic state of IT security defenses, IT will require smart, integrated adaptive solutions to ensure that data, applications, and the overall IT infrastructure are used by the right people, at the right time, in the right way. March 2008 IBM Pulse 2008 Staying on top of all the latest developments in service management is no simple challenge. Yet it's also a strategy that will inevitably pay ample dividends; getting the most pertinent and accurate information possible is key to business success. March 2008 Enhance and Extend Application Security As today's organizations strive to maximize the business value they obtain from IT, security is a key area in which leading solutions, deployed and managed through industry best practices, can yield significant returns. Complexities such as compliance regulations, the growing threat from insider abuse, and the potential business consequences of corruption or destruction of core business data all strongly encourage organizations to pursue a new, more effective approach to security. March 2008 IBM’s Unified Asset Management Solution As enterprise-class IT evolves, one core area in which it must achieve increasing success is asset management. Maximizing business value from the broad array of IT technologies typically in place requires comprehensive tracking and monitoring; only in this way can the enterprise ensure that it is delivering satisfactory levels of performance throughout every stage of the lifecycle, and that assets are utilized suitably in the pursuit of business goals. February 2008 IBM Service Management: Driving Innovation Through Visibility, Control and Automation IBM Service Management represents an evolutionary leap forward in service management. IBM Service Management is about having the visibility, control, and automation across the service lifecycle that is needed to innovate and achieve business objectives. Visibility enables organizations to see their business, Control helps organizations to govern their business, and Automation enables organizations to optimize their business. Read this article for a more in-depth look at how IBM service management solutions help organizations innovate and achieve their business objectives through increased Visibility, Control, and Automation. February 2008 Customer Experience Management: The Next Frontier in Telecom Service Assurance In the extraordinarily competitive telecom sector, customer satisfaction is the ultimate metric of success. The surest path to a strong business bottom line is assuring that customers receive the highest appropriate Quality of Service (QoS) across multiple applications and delivery mechanisms. Understanding how services perform is not enough. Driving business through assurance requires customer-centric monitoring of multiple aspects of the total customer engagement. The answer? Customer Experience Management (CEM), which might be characterized as the next logical generation of SQM. CEM truly connects the monitoring and assurance functions of the OSS to business objectives, ultimately leading to enhanced customer satisfaction and a stronger business bottom line. February 2008 OPAL Translates Solution Integration into IT Service Management Business Value Over the last three years, OPAL has evolved from its original definition as a catalog of integrations for IBM Tivoli Provisioning Manager into a far more comprehensive archive of many types of solution integration modules, spanning many members of the IBM Tivoli service management family, as well as many third-party products commonly used in enterprise-class IT divisions worldwide. As a result, IT professionals have increasingly come to rely on OPAL, leveraging its technical tips, adapters, probes, agents, automation packages, and other forms of key information to obtain more business value from their solution portfolios than ever before. February 2008 IBM Tivoli Provisioning Manager 5.1.1 Delivers Improved Power and Ease of Use for Data Center Automation In a complex infrastructure, any means of ensuring that that software can be efficiently and accurately distributed to the proper servers is a tremendous business win. For this reason, IBM has delivered enhancements to IBM Tivoli Provisioning Manager (TPM), an enterprise-class provisioning tool for Data Center Automation. TPM includes sophisticated features to automate common Data Center processes to optimize the usage of skills and resources and support the distribution of virtually any form of software to virtually any IT resource. TPM delivers in a second compelling area as well: energy efficiency. Today's data centers, typically densely packed with blade servers, deliver more computing power per square foot than ever before—but also require more power, leading to cost-control complications and environmental consequences. TPM includes features that are used in IBM’s energy management offerings. January 2008 Be Heard! Enhances the Global Tivoli User Community Site through User Content Generation New developments for the Global Tivoli User Community Web site are underway—and Tivoli users will be the direct beneficiaries. Through this engaging new feature, users can dynamically contribute their own content to supported sections of the site. In cases where they wish to discuss the subject matter in more detail, TUG users can simply add their own comments, supporting or opposing published ideas, extending them in more detail, or perhaps demonstrating the details in specific business scenarios. Such dynamic content generation, over time, promises to empower Tivoli users more than ever before. In theory, in fact, it’s possible that user-generated content of this type may lead to entirely new directions for the TUG site, TUG members, and even IBM itself. . January 2008 Improve Your Information Risk Management with IBM Tivoli Solutions Today, unfortunately, the business risks to data are more complex than ever before. In addition to traditional security threats such as external malicious hackers and malware, for instance, today's organizations face the increasing possibility of internal threats, such as abuse by privileged users, or even inadvertent access, corruption, or deletion of data by users who have inappropriate access privileges. Compliance is a second dimension of added complexity, as new government regulations specify how organizations should shield sensitive data. It’s not enough to achieve compliance; IT must be able to demonstrate that compliance in the event of an audit. Enter the IBM Tivoli system management portfolio. December 2007 Automate Linux Rollouts with IBM Tivoli Provisioning Manager for OS Deployment Achieving best business results from enterprise IT means automating standard tasks wherever that makes good business sense. A manual solution, though it confers the benefit of human oversight, also often involves hidden shortcomings and inconsistencies that diminish the overall business value. One good example, for instance, would be the case of operating system (OS) provisioning. Such a process, if handled manually, is exceptionally time-intensive for IT staff. This is particularly true in the case of Linux provisioning. While Linux installation has generally become easier in the course of the last decade, it is still typically far from the one-click process associated with some mainstream operating systems. December 2007 Optimize Data Center Energy Management with IBM Tivoli Provisioning Manager For many of today’s organizations, optimized energy management has become more mission-critical than ever. IT analysts have charted the growing energy requirements of IT infrastructures, and future expectations for this expense item appear daunting. IBM Tivoli Provisioning Manager is a versatile tool which can be applied in many different IT contexts to optimize operations and reduce costs. This best-in-class provisioning tool includes many powerful features which can help almost any organization implement a dramatically improved energy management strategy. Because it integrates elegantly with other IBM solutions, IBM Tivoli Provisioning Manager’s total value to the customer can be multiplied and enhanced in many powerful ways, facilitating a tailored design which can easily be modified to suit the specific business need. November 2007 Optimize Virtual Servers Dynamically With IBM Tivoli Provisioning Manager Server virtualization has transformed enterprise-class datacenters. By deploying multiple virtual servers on a single physical server, enterprises have dramatically improved server resource utilization while reducing operational costs such as energy consumption, thus leaving the datacenter a more flexible instrument of business strategy than ever before. However, there are some added complexities which come with such technology. Organizations looking for a way to simplify those complexities, and extract the maximum possible business value from virtualized servers, should consider IBM Tivoli Provisioning Manager (TPM). November 2007 IBM Tivoli Solutions Enhance Security by Tracking Privileged User Activities The IBM Tivoli system management suite includes a number of solutions specifically designed to increase the visibility of trusted user behavior, enhance compliance with internal security policies and external government regulations, and enhance business resilience and overall data integrity. IBM Tivoli solutions make it possible to manage system/application access, track trusted user activity in real time, and detect and resolve emerging threats as quickly as possible—and with minimum business consequence. October 2007 Tracking Security Breaches: IBM Tivoli Security and Compliance Offering Delivers a Complete Solution Achieving a complete security strategy in enterprise IT is more complex than ever. Both the technology side and the business policy side of that strategy must be fully addressed. Enter the IBM Tivoli Security and Compliance Offering. This solution integrates two complementary products (IBM Tivoli Security Operations Manager and IBM Tivoli Compliance Insight Manager) into a functionally unified whole which provides end-to-end security log assessment in conjunction with security policy visualization, enabling the enterprise to maximize data integrity and comply with governmental regulations at the same time. October 2007 Project Big Green: IBM's Commitment to Data Center Power Reduction What is your company’s power management strategy? For many enterprise-class IT divisions today, that question may draw a blank look. As IT services have become ever more complex and budget-challenged, IT teams have worked to improve service levels through optimizing their technology, and their focus has naturally fallen on those services and that technology. But today's operational cost reality requires a shift in focus. The simple truth is that for organizations with modern data centers, each of which involve hundreds of servers that draw tremendous amounts of power and generate tremendous amounts of heat, energy consumption is already a major issue demanding serious attention - and serious solutions. September 2007 Virtualization Enables Data Centers to Pull the Plug on Skyrocketing Power and Cooling Costs The specter of a power crisis is stalking data centers from North America, to Western Europe, to the Far East. Once an after-thought to the cost of running a state-of-the-art data center, electricity costs today represent the fastest rising cost category in data centers. While capital spending on servers in data centers has slowed, businesses are watching their operating costs soar. At the top of the list of rising operating costs sits electricity. For each dollar businesses spend today on additional servers, they are spending another 57 cents to power and cool them, according to IDC consulting firm (PDF, 141KB). That spending on power and cooling is more than double the comparable level of spending just five years ago, says IDC. One of the easiest first steps to take is to implement more energy-efficient technologies that are available right now like virtualization. Virtualization allows you to aggressively and actively manage the power consumption within data centers. September 2007 IBM’s New i5/OS Version 6: Virtualization Just Got Simpler Virtualization is about to get even simpler with the major new release of IBM's flagship integrated operating system, i5/OS, expected in 2008. As previewed recently, i5/OS Version 6 will offer a host of new features: enhanced security, Web services, and virtualization capabilities that enable businesses to reap the greatest value from their investment in IT. It should come as no surprise that simplicity is the cornerstone of the enhanced virtualization features in i5/OS Version 6 Release 1. After all, simplification has become a hallmark, as well as a differentiator, in the marketplace for IBM's approach to virtualization. Business is challenging enough without an IT infrastructure that increases the pressures. By providing an uncomplicated approach to IT that cuts costs while maximizing system flexibility, i5/OS V6R1 allows businesses to focus on their customers. August 2007 It's Easy Being Green when IBM Is Your Virtualization Partner One reason that IBM can deliver the lowest total cost of ownership for virtualization customers is Global Asset Recovery Services, part of IBM Global Financing. For more than 20 years, Global Asset Recovery Services has been disposing of its own internal computer equipment in an environmentally compliant manner and refurbishing and reselling those components that are marketable. In 2003, Global Asset Recovery Services began disposing of computer equipment on behalf of customers under an offering called Asset Recovery Solutions. August 2007 Virtualization Enables Data Centers to Pull the Plug on Skyrocketing Power and Cooling Costs The specter of a power crisis is stalking data centers from North America, to Western Europe, to the Far East. Once an after-thought to the cost of running a state-of-the-art data center, electricity costs today represent the fastest rising cost category in data centers. While capital spending on servers in data centers has slowed, businesses are watching their operating costs soar. At the top of the list of rising operating costs sits electricity. Not surprisingly, pressure is mounting on IT managers to come up with quick fixes to the challenge of demands for greater computing and storage capacity, rising costs, and limited supply of additional power. One of the easiest first steps to take is to implement more energy-efficient technologies that are available right now like virtualization. Virtualization allows you to aggressively and actively manage the power consumption within data centers. August 2007 Virtualization: Why it's hot and how to get started Through the Virtualization View you have been able to keep abreast of the latest developments in virtualization and learn about the numerous ways that virtualization can reduce complexity in the data center, consolidate hardware and software, and deliver improved service levels. With this installment, Virtualization View marks its debut as a podcast so you can follow IBM Virtualization when you're on the go. Download the MP3 file to your digital music player or other device. In this podcast, IBM's Tom Ready, vice president of worldwide server services, discusses why the subject of virtualization, a technology that IBM pioneered more than 40 years ago, has caught fire in today's IT marketplace. August 2007 Project Big Green: Big Blue Goes Green The concept of the "green" data center is in vogue today, and not just because of the soaring costs of power and cooling. More than an economic pain point or a social responsibility, bringing sound environmental principles to bear in operating a data center can become a competitive advantage and source of operational stability. The same concepts behind virtualization that have enabled companies to create new efficiencies in their data centers can be applied to make data centers energy-sippers instead of energy-gulpers. The same intellectual property that enables data centers to achieve greater levels of server utilization, a reduction in server numbers and maintenance, and a shrinkage in data centers' space demands can monitor energy consumption for maximum efficiency, creating, in effect, a virtual power July 2007 Tivoli Storage Manager for SharePoint: Modern Backup for Collaborative Documents One of the foremost links in any disaster recovery chain is backup and archiving. It's no exaggeration to say that an enterprise is only as competitive as its data management, and catastrophic, unrecoverable data loss would be a crippling blow to almost any business. Maintaining data integrity through a formidable backup and recovery solution, which is designed to safeguard data across its entire lifecycle, is central to today's enterprise IT services. Consider Microsoft SharePoint. SharePoint's data architecture represents a unique challenge for data backup solutions. Responding to that challenge is a company called AvePoint. AvePoint's flagship product, DocAve, focuses strictly on SharePoint data backup, and AvePoint has emerged as the industry leader in its field as a result. July 2007 Tivoli Customer Reference: Transforming T-Mobile Business success for the wireless service provider lies in the minds of its subscribers, often numbered in the millions. These subscribers expect to be offered a continuous stream of new services that span wireless radio and IP-based technologies. They expect to experience the highest quality of service at competitively low rates. Most importantly, the quality of service they experience is quantified in stringent service level agreements – agreements that stipulate credit be applied to customer accounts for any service parameters that fall short of agreed levels. To deliver on these demands, the wireless provider requires impeccable network management of thousands of multi-vendor, multi-technology applications, devices, systems and services, all consolidated into a single view of the network, end-to-end and in real time. June 2007 Consul's Security Solution Battens Down the Digital Hatches It's widely accepted that enterprise IT security is more important than ever before. As IT solutions have become more complex and sophisticated, so have the threats confronting them. While network attacks, such as viruses and external hackers, have drawn the majority of media attention, of arguably more relevance today is a completely different threat to IT workflow and security: internal security breaches by privileged users. Such problems require an extra layer of IT governance, since they suggest that even IT professionals themselves can't always be trusted. In response, IBM has acquired Consul, a security vendor with a portfolio of products designed exactly for this space. The Consul Insight Security Manager (InSight) is a modular solution that helps the enterprise stay on top of emerging security threats. June 2007 IBM's PC Lifecycle Solution: Desktop Management from Cradle to Grave Desktop support ranks among the most challenging tasks handled by enterprise IT today. One reason for this is the sheer size of the installed base of desktop computers. Many enterprises have thousands of employees, yet the IT staff supporting them is several orders of magnitude smaller. IBM offers a collaborative, integrated suite of desktop management products with a comprehensive range of features which address every stage in the PC lifecycle. In many cases, IBM technologies can be used to completely automate tasks which previously required extensive, time-consuming manual attention. The software, once configured, frees IT staff to solve more complex problems themselves. Thus, IT service to the enterprise as a whole is improved. May 2007 Tivoli Security Operations Manager: The Solution to Evolving Security Threats In the new millennium, security has emerged as a major challenge for enterprise IT. While the enterprise has a greater need than ever for network and resource access and availability—in which the right information gets to the right people at the right time—many forms of security problems threaten that goal. The IBM Tivoli Security Operations Manager (TSOM) is specifically designed to address all of these issues, thus giving the enterprise a sense of security about its security technology. Through TSOM, businesses can centralize security operations, align them better with business goals and priorities, achieve improved compliance with regulation laws, and minimize both response time and down time in the event of a problem. May 2007 Managing the complexity of data driven applications Given the great synergies between the unstoppable advances in IT technology and the need for businesses to find and leverage any opportunity to create a competitive advantage, it is easy to forget that business processes and not the march of technology drive the direction of IT departments. As a result, whether we are talking about a monolithic legacy application, a modern composite client/server application, or a cutting-edge Service Oriented Architecture (SOA) module, integration of a back-end database is most likely the primary bottleneck for performance. To help IT deal with the complexity of managing today’s multi-tier applications, the IBM® Tivoli® Composite Application Manager (ITCAM) family of solutions is being updated to version 6.1 and expanded to include ITCAM for J2EE™ (Java 2 Platform, Enterprise Edition). April 2007 Migration: HP OpenView vs. IBM Tivoli If there is a dominant lesson from the IT history of the last 20 years, it's that proprietary solutions tend to lose when confronted by open standards. Most businesses, wary of putting all their technological eggs in a single basket, would rather invest in technology designed for true, cross-vendor interoperability. Such an approach is an acknowledgement that with an unpredictable future will come changing needs, quite often meaning new technology from new vendors. And when that new technology is bought, it had better interoperate with the rest of the infrastructure. Such optimized alignment of business goals with technological features is typical of the Tivoli suite, which has been designed from the ground up to make the most of any complex IT infrastructure in the pursuit of maximum business value. April 2007 Tivoli Provisioning Manager and Microsoft Windows Vista Remote management is central to modern IT processes. Enterprise IT staffs often deal with heavy demand; the more they can accomplish remotely, the better. One historically demanding chore for IT departments is the "rollout"—the process by which complex technology is deployed en masse to a large number of end users and client machines. With the increasing sophistication of remote management technology, today's network managers can usually achieve hands-on control of clients from across the network. IBM Tivoli Provisioning Manager for OS Deployment (TPMfOSD) is designed specifically for the case in which new operating systems need to be installed and configured on client computers, and it is equipped to meet the demand with an impressive array of cutting-edge features. April 2007 Consolidate Your Authenication Management and Integrate Your Business Data Easily One of the core challenges facing modern enterprises is centralized authentication management. Employees need straightforward access to services and information, yet IT managers must reduce security threats and system complexity. These two business goals are often in conflict. IBM Tivoli Directory Server (TDS) provides just such an authentication system. Through TDS, businesses get centralized, powerful, configurable authentication with the features they want—and without the security holes and management complexity they don't. March 2007 The Tivoli Customer Reference Program Creates a Symbiotic Relationship Public promotion is central to business success. In order to increase recognition, showcase their strengths, and thus build their brands, Tivoli customers should consider developing promotional content in association with IBM—thus benefiting directly from IBM's own exceptionally powerful brand. The Tivoli Customer Reference program, in particular, gives Tivoli customers the power to leverage IBM's reputation, thus putting the best possible face on their strengths and selling points. March 2007 IBM Support Assistant: Personalized Product Support Support is a perennial challenge to the technology sector. Vendors want their customers to be informed and satisfied, and customers want quick and thorough answers when they have technical questions. With IBM Support Assistant (ISA), IBM helps those who help themselves. The fundamental goal of the project is to increase customer satisfaction, and decrease time-to-problem-resolution by giving IBM customers direct local access to key technical information they need as quickly as possible. In ISA, IBM has created a new stage of problem resolution via a workbench with comprehensive technical data. Customers simply download, install, and configure ISA, and in the event of problems, they can turn to it as a first tier of support. March 2007 IBM Tivoli Express and BladeCenter® are Bringing Small to Mid-sized Businesses to the Cutting Edge of IT While IBM has traditionally targeted the enterprise market with the BladeCenter, that situation is changing. As the SMB (small- and mid-sized business) market achieves increasing computational sophistication and requirements, many businesses with under one thousand employees find they need blade server-class solutions in emerging areas such as e-commerce and web hosting, as well as more traditional IT niches such as systems management, inventory, and monitoring. Toward this end, IBM has prepackaged and preconfigured BladeCenter offerings with integrated Tivoli middleware modules in an optimized format designed to create, as much as possible, plug-and-play blade server computing. March 2007 Gain Peace of Mind and Save Time with IBM xSeries and System x NAS Storage Servers and Tivoli CDP In the new millennium, file service and archiving solutions have emerged as one of the hottest sectors in the IT field, and it's easy to see why. If a mission-critical server fails, entire corporate divisions may grind involuntarily to a halt. With its System x NAS servers, IBM delivers just such optimized performance in two key form factors designed to meet and exceed modern business needs. Available in both a higher-end 2U rack unit (the System x3650),and a tower (the System x206m), these servers marshal all the power of NAS to optimize both speed and robustness in ultra-affordable packages. February 2007 Improving Customer Communications: The Tivoli User Group Site Business success is a function of strong customer communications. If a business loses touch with its customer base, the consequences can range from the subtle to the catastrophic. Furthermore, customers get an improved product experience if they can communicate with each other also. Many times, a solution is available from technical peers faster than it is from conventional resources, such as the solutions vendor. For these reasons, improving customer communications is a mission-critical challenge for virtually any business. The Tivoli User Group Site (TUG), sponsored by IBM, is specifically designed to meet that challenge, leveraging the Internet’s ubiquity and convenience to the benefit of Tivoli customers worldwide. February 2007 Storage Management: The Pay Off Is in the Process At large datacenters, the growth rate of managed stored data has been rocketing up at 60% a year. Fear of compliance violations, especially with respect to Sarbanes-Oxley and the Health Insurance Portability and Accountability Act (HIPAA), has led IT at many datacenters to adopt a defensive strategy in which all information is stored and saved by default. With the introduction of IBM Tivoli® Storage Process Manager, IT is finally able to align storage process management processes with ITIL (Information Technology Infrastructure Library) defined process flows while automating best practices to improve important storage-related operations, including provisioning and backup incident prioritization. February 2007 System Backup Without a Backup Window Global operations and strict governmental requirements for extensive records retention have shattered the common notion of a backup window for IT. Few sites are now in a position to shutdown all data processing and backup their data and applications. Today, IBM Tivoli® Storage Manager (TSM) protects data integrity for more than two million systems worldwide. The new features of version 5.4 parallel key IT initiatives seeking to improve resource utilization, simplify infrastructure management, and work within an automated process environment driven by business priorities. February 2007 OPAL Incorporates OMNIbus Rules IBM Tivoli Netcool/OMNIbus network monitoring and management offerings are the leading solutions in the network operations center (NOC) for the world’s largest service providers, enterprises and government agencies. Features like the de-duplication of alarms, automated correlation and clearing of problem and solution events, and an informative and descriptive event presentation format are now being integrated into key Tivoli solutions, such as the Tivoli Enterprise Portal. In addition, the Open Process Automation Library (OPAL), which contains over 500 pre-defined validated product extensions, has been extended with a special Netcool/OMNIbus catalog to provide customers with downloads of completely customized and working configuration package for particular network devices. January 2007 IT Risk and Compliance Management is fast becoming a major corporate issue that is having a dramatic impact on IT. Thanks to a growing number of regulations like Sarbanes Oxley, one of this year’s major IT trends has been the establishment of risk and compliance architectures. To help IT better understand this new phenomenon, IBM® has sponsored an online Webcast on Optimizing the Role of Compliance in IT Governance Efforts. January 2007 On The Road to Better IT Management Today’s businesses are under tremendous pressure to innovate and grow. To drive this growth and innovation, businesses must respond to change more quickly, without increasing risk or expense. They need to focus on internal operational efficiency. IBM® is hosting essential half-day Service Management seminars around the globe that include in-depth presentations and demonstrations that can help you and your organization achieve a competitive advantage.
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